Dreams

Very covid safe systems, the gentlemen that dealt with me took extra care and time to ensure I got the best product for myself. Even slightly going past opening hours too complete my order to the best of his ability!! Very good experience!!

Had a great experience throughout. We started with the sleep match to help find the right mattress for us. James took us through the process of this and then guided us to the mattresses best fit for us. He gave an explanation about the mattress and then gave us some space to try it out on our own and get a feel for it. After trying all the mattresses he gave us some more time on our own to go back to the ones we liked and didn’t push us into making a decision or buying a mattress. We decided on the one which was best for us and went ahead to purchase. Molly then took over us buying the mattress, whilst we were offered some bottles of water. Both of them gave us a great experience which we weren’t expecting as we are always wary going into shops like this as we hate being pounced on by people trying to sell us stuff.

Very friendly and knowledgeable staff. Nothing was too much trouble

The assistance was very friendly and very efficient

The outstanding help both of the team gave nothing was to much trouble to help

Very friendly atmosphere. I found the bed I wanted and the process went very smoothly. The delivery time was quick which solved all my problems. The costumer service was excellent.

Experienced staff Lots of knowledge

We were greeted by Malc at the door who made us feel welcome and relaxed having never bought a mattress before. He got us set up on the Sleep Match machine which gave us a good starting point. Based off what we me and my partner told him we were looking for he choose 4/5 mattresses for us to test out in which he provided coverings etc. The advice/support he gave on how to choose the correct one really was beneficial and made the process stress free and relaxed. Even when purchasing he made this incredible easy and broke down all the options we had. We was offered water and tried out pillows on the mattress we had specifically chosen which is something I had never considered. I would definitely go back to Dreams and specifically Malc at the Grimsby Branch.

There was a technology problem and the transaction would not go through. Staff retained their sense if humour and professionalism throughout. Staff phoned me later to out the transaction through. Very very professional, kind and helpful.

Great customer service