Dreams

I was satisfied with service I received both times in the store.

protracted delivery dates

I applied for finance and we waited about 30minutes for the decision. Then Malc had to contact Creation to resolve the issue. Once he’d contacted them the finance application was immediately approved. My two children became very restless while we were waiting which didn’t help the situation

We got what we asked for and the sales rep spent to long talking rubbish to us when we just wanted to be in and out of the store.

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Delivery time is way longer than expected. 2 weeks to deliver a mattress when I needed it urgently.

Due to no fault of dreams but there was a computer glitch. It was resolved by the assistant but that is why We were not highly satisified

There was absolutely no issue with the he staff. The assistant, Marta, was friendly and discussed everything without jargon. The reason for not being highly satified is down to the limited displays that left very limited choice within each price range. Price displays take some time to get used to as well.

The sales staff were in fact very pleasant and helpful. They were working hard and to the best of their ability but it was apparent however that there were some issues and that they had no support from mamagement. It was busy in the store and given that there were only two computers which were in use and therefore staff on the shop floor were unable to look for information on products we asked about. It was obvious that they would benefit from having hand held tablets to deal with this issue and as the store has only been opened a week should have had support from management. There were a few people walked out of the store as wait was too long. Both Malc and Sam worked well together to overcome the difficulties faced.

everything is an extra with your company, even fitting legs on a bed,