Dreams

Sales staff were extremely helpful and advised us to look at the wall displays before trying all the mattresses. Once we'd done this they offered us the chance to try their patented sleep master! This took 3 minutes of lying down on a special bed, easy, and guided us to mattresses suitable for us! We were then given pillows based on our responses to questions and off we went to find our perfect mattress.

Very happy with the service the store manager was the person who helped and really Tailored service to help whilst our child was not happy

The staff were very friendly and helpful. There were very knowledgeable about the products. Also the automated mattress finder was very useful.

The gentleman who assisted me in store (St Clair) was very helpful and knowledgeable. He helped me choose the right mattress without rushing or making me feel like I was being pressured into making a purchase. The divan I would have liked was not available for delivery at the same time as the mattress so St Clair spent time finding an alternative that was so they would be delivered together. The store manager was also very friendly and helpful. I would definitely return to this store again to make another purchase and would recommend it to others.

St Clair who attended to us was knowledgeable and friendly couldn’t have asked for better service

The man assisting us was very friendly, helped us find the mattress we needed. He also didn't hover for ages and gave us space to make the decision without pressure, while still being attentive, informative and available. He is why our experience was so good.

After entering store and looking at a few beds, salesperson approached, discussed our needs, introduced to the tech bed machine which evaluated the type of bed we needed. Looked at recommended beds and picked one. In stock for quick delivery. Salesperson was professional, knew his stuff and was polite and attentive throughout.

We were met by one of the sales team who quickly identified what we wanted and showed us which mattresses to look at. We were then able to quickly identify the mattress we wanted. When we were a bit disappointed with delivery time of 10 days he showed us a return mattress which we could immediately take away, but we ended up going for the one we originally wanted, and in fact an option for delivery 4 days after our visit was available!

We found the bed we were looking for, were able to determine the size we needed and arrange delivery. We were also given guidance when selecting the right mattress. The sales assistant was friendly and knowledgeable and, importantly, didn’t go for the ‘hard sell’. The whole experience was easy and satisfying and we’re looking forward to receiving our new bed.

Very good service from a man called st Clair at oxford store Very professional,knowledgeable,helpful and a friendly face. Met all my needs as a customer.