Dreams

Haroon was a very professional and helpful salesperson in oxford showroom

Friendly helpful staff giving good advice

Staff were very welcoming when entering the store and provided useful advise and recommendations that helped me find the right product that meet my needs and budget. They also offered bottle water when browsing round the shop which was nice to receive.

Good product - friendly service - wasn’t rushed etc - had time to look at all products

George was the perfect salesman. He listens to our needs. Helped myself and my partner with any questions. Explained how the mattress chooser machine worked and explained everything in detail. He explained why we may be having neck issues and made sure that we had the correct pillow for testing out the beds. We soon got down to two mattresses and he was always making sure they were clean and sanitised. We knew which frame we wanted but he still went though the details with us. Once we decided we went away to discuss over lunch. When we came back George was with another customer but we were warmly greeted by another member of staff. George did come back over to discuss things with us once his other customers were looking around. We then went through the paperwork and were handed over to the store manager Jeff (I think) he was equally as friendly and helpful answering any questions we had on the payment and financing side. All in all the Oxford team were amazing. Made sure we had water, answered any questions we had, sanitised everything and made sure we felt safe. I couldn’t fault anything at all. Perfect store with perfect staff.

Customer service staff were on hand to assist but also gave you space to look around without being hassled. Excellent...

Staff very friendly offered us a bottle of water.

i was attended to straight away and the purchase was made very very straight forward. the store was well laid out.

The colleague who assisted me was highly professional, very helpful when I was looking for the right mattress and also gave me space and time to test all the mattresses recommended by the sleep match technology. I felt at ease and not pressured to rush my decision making. We thoroughly went through my order a few times to make sure everything was correct before proceeding to pay deposit, this was great since we spotted an error in the colour of bed and corrected it.

St Clair was very helpful and we were given all the information we needed to find the right beds for us.The next day we decided to upgrade the mattresses, and this was done over the phone without any fuss.