Dreams

When I entered the store I was greeted by Joshua, who was very welcoming. He showed me around the store and got me to do a test where I lay on this bed and it measure my sleep pattern and to see which bed is good for me. He was very professional. Sinclair also assist me in choosing the right bed and mattress cover/protection. Jeff help to put the order through and he also did the financial plan. Overall, from the moment I went into the store until I left the atmosphere was wonderful, the staffs was very friendly and they all carried out their job at a very high standard. I will definitely go back to that store. It's very covid safe as well. To all the staff keep up the great work.

We found our local dreams in botley oxford very welcoming and the gentleman Robert who served us was very helpful and knowlegdeable very friendly and helpful cant speak to highly of the service we got will be recommending botley dreams to my family and friends thank you

All staff very friendly and helpful. All questions answered and never felt like I was a bother.

The customer support and knowledge of the staff was amazing. We had a sleep much simulator first which helped us understand the right type of mattress and then with the right guidance we tried a few mattresses and found the right type at the end.

Great service from Haroon

Greeted by Jeff who proceeded to explain how we would be taken through the options that were on offer and how Covid-19 regulations were implemented. Josh assisted in showing us the test bed to indicate what suited us best. We were then shown various options to help with our choice. All carried out very well.

We were assisted and at no time hassled The salesman was proactive and helpful There was an impressive range/choice to try.

Haroom was friendly and professional and spent time with us to help us decide on a mattress and also gave advise when appropriate. The mattress test machine with Joanna Page's voiceover gave us confidence and a feeling of familiarity to the whole process. He greeted us on arrival and made us feel welcome and did not pressure a sale but offered alternative products when we realised the one we choose would not fit up our narrow staircase. Having not received the mattress yet can’t comment on that, but as we have a month to try it any problems we know it can be returned. It would have been better to have a longer warranty but overall can’t fault our experience.

We visited the Oxford Dreams Store in Botley on the 10th July and were greeted at the door by Robert who was incredibly friendly and welcoming. Upon entering the store we sanitised our hands for which Robert thanked us for. Robert then asked how he could be of assistance. We explained our requirements to Robert who then proceeded to show us through the range of products in store that matched our needs. Robert was knowledgable, articulate and friendly and could not have made our visit any more perfect right even to offering us complimentary bottles of water. The visit culminated in a purchase of a bed frame of over a £1000 which we did not hesitate about purchasing as we had complete assurance from Robert. This is the best service we have ever received from Dreams in Oxford, and we highly commend Robert and his customer service which was perfect. Keep it up!

Very helpful and friendly staff