Dreams

Fabulous servic from Haroon

Great service from the Oxford team

Our assistant Robert was very knowledgeable & helpful. Nothing was too much for Robert, he went above & beyond & we never felt pressured into a hard sell like other shops. The bed was for our son & he took the time to speak to him directly & find out exactly what he needed & encouraged him to try the mattresses & talk him through all the options. He paid attention to what we were talking about & made the sale more personal, wishing my son a happy birthday for the following day as we left

Robert has the customer service needed in that kind of store. He greeted us as soon as we entered the door and give as all the information needed, helped us to find the perfect match for our sleep. Thumbs-up for that.

The store manager Jeff did a great job in helping me find the correct mattress and bed, as well as pillows and duvet.

The staff was very kind and helpful. (St Clair George)

Me and my partner visited the store twice. First time it was St Clair who helped us to find the best mattress for our needs. Really loved the experience of the detector which gave us the result for the best fit mattress. The second day it was Jeff the store manager who dealt with us and we had a change of heart about the bed frame we picked he was very helpful on doing the changes and not at all annoyed with us.

I've mentioned this in a google review also, but the quality of the entire experience was very high. Jeff and Josh both did a fantastic job of helping my partner and I to find the perfect bed(s) - we got to test a pretty rad bed selection device that scanned our body, spent a good amount of time testing beds from several price tiers to get a really thorough understanding of what we were testing. There were refreshments, considered covid measures, and some discounts at the end courtesy of Jeff who was extremely comprehensive in taking care us. Josh is new but clearly knows what he's doing and was a real joy to interact with. We entered the store without a clear idea of what we wanted and left absolutely delighted with our purchases. Josh even helped us fit everything into the car. Couldn't have been better, honestly.

Robert was friendly and helpful. He explained the mattresses in details and went through my 'invoice' items in detail.

We were served by St Clair, he was a great help both when we visited the Botley store and then on the phone the next day when we decided to order. Very polite, personal and was able to answer all my questions. Great experience