Dreams

We had decided to upgrade our bed and mattress from a double to a King size and found the perfect bed and mattress. However during the purchasing process we became very uneasy and apprehensive about sizing and if the King size bed would fit through the house to the desired bedroom when delivered. The colleagues in Oxford Botley store informed us that we could order the bed and mattress and then change are minds on sizing if required. Once home we were still very apprehensive about sizing we called the store again and the colleague was very helpful and gave us an email for the store and asked us to send photos of the route through the house to the desired room and he would assess it to see if a King size would be to big which we did. An hour later the colleague rang us back and explained there would be no issue with sizing and of the bed and mattress and it would not be an issue when delivered to the desired room this put us at great ease and relaxed our anxiety on this. This is great customer service going above and beyond.

Excellent attention to detail and very friendly

The store manager assisted me and he was really friendly. I normally hate going into stores as you just know they jump on you when you get in, but he was great. He really knew his stuff and was just there at the right time assisting when I needed it. I would definitely go back to the Oxford branch again and will recommend to my dad to get his new bed there! The purchase process was also so simple and he explained what he was doing as well as showing me the screen as he did what he was doing - Brilliant. Even the people next to me where telling the other colleague how helpful he was. Great store. Highly recommended and can't wait for my new bed!

St Clair, the sales assistant was wonderful. Very knowledgeable, friendly and put us at ease. St Clair explained the options so clearly that I have recommended my father go and visit him as well. Please send our thanks to him.

Excellent service st clair

Great service. The whole process made sense. Offered bottle water. The options available were talked through very well.

mattress half price and delivered in a week

Great help from Robert, quick easily process to find the right mattresses for us

The member of staff (Geoff) who helped us was absolutely brilliant. We were on our way to another bed shop but saw the sign for Dreams and popped in just to have a cursory look. He offered help without being pushy ( my husband would have fled ) and then suggested we try the mattress machine to match us to the right mattress. Again, he wasn’t pushy but sold my husband the idea as time-saving. Suffice to say - it worked! We bought a mattress, then a bed, then a pair of the expensive pillows like the ones we had borrowed to trial the mattresses. We are both really thrilled with the mattress and the pillows as we feel we wouldn’t have found them without your member of staff’s knowledge both about the products - and how not to overwhelm reluctant male shoppers….a different approach would have seen my husband ( and therefore me) beat a hasty retreat.

We were welcomed into the store on arrival, asked if we needed any assistance and on replying yes we were attended to in a friendly but very professional manner. We talked through the various options of what were available for the item we were looking for and when we had made our choice it was dealt with very quickly and left highly satisfied.