Dreams

The Sleep Match machine is great! However, the very best thing was the assistant - St Clair - who was helpful, knowledgeable and an absolute delight to meet.

Sales assistant was very friendly and helpful and understood our needs well.

We were looked after by Stclair in the Oxford branch. Really helpful and knowledgable of the products. We really liked the no pressure approach, he took all the time we needed, he was courteous to other customers when he was dealing with us and answered their questions while still maintaining attention on us. The analysis component of the purchase was really nice too, I now not everything can be pure science but it was a nice touch!

First of all, there were many mattresses to choose from...and the quality was very good. The consultant Jeff (very nice, offered me a bottle of water) was open right up front about the cost of each one and the features of each one. He didn't push the most expensive item on me, but he considered the needs that I expressed. I found the Sleepmatch analysis helpful, but mostly it was Jeff's knowledge of the items and his explanation of their benefits. He took me through the purchase process quickly in consideration of my time constraints, and yet he explained each point when I had a question. I also like the protection plan offered.

Robert was very attentive and helpful

The sales representative I dealt with on my visit to Dreams was friendly and efficient and gave me the information I needed to choose the right product for my needs.

Haroon was great from the moment we stepped into store. We used the sleep machine thing which was quick and felt clean, and witnessed it being cleaned after we used it which gave me confidence that Covid was taken seriously in store. Haroon gave us a few options to try out to understand what our needs were but also gave us space and stepped away whilst we tried out the beds ourselves. When we were ready to place an order, Haroon was there straight away, offering water and a seat, and it was a quick easy process. He took us through our options of payment and he got us booked in for a delivery nice and quick too.

Staff greeted us immediately on our arrival and listened to what we wanted and guided us through our choice.

The store manager was well informed, but also willing to speak honestly about his products so that we did not end up dis-satisfied later. We had driven in after checking online that you had a suitable product at the right price for us, so initially to then have made the journey to the store, to find we could not make the purchase but drive away with the product as we needed to there and then was frustrating. So he spent time talking us through and showing us alternatives that we could drive away with. It was a compromise but it was also a solution.

Sales manager Haroon at Oxford branch was very helpful and attentive. He was patient too, as well as giving being flexible with proving when the only available mattresss was the display mattress