Dreams

We had previously visited a competitor of yours, the store was empty and the two employees sat at the back of the store talking to each other and ignoring my wife and I. When we walked into Dream we were warmly welcomed by StClaire who spent some time talking to my wife and I about our requirements before showing us a selection of mattresses. Both StClaire and Jeff the store manager were very friendly, helpful and also very good with our 8 year child who had no desire to be mattress shopping on a boiling hot bank holiday Monday. Excellent staff and service.

The Dreams Colleague was friendly, polite and knew about the product we were looking at. He showed us alternatives and was more than happy to go through things like colour of bed etc. He offered us tea/coffee/water shortly after walking in the door. Customer service is absolutely second to none in my opinion and I would willingly appraise anybody who asked about my visit to the store. It was a pleasure to be served by such attentive people.

We were greeted on arrival and from then on very well looked after, shown the range and the different types of mattress explained brilliantly with the 'icing on the cake' analogy. I never felt pushed into anything, nor upsold just for the purpose of earning more. No hard sell just a lot of relative information and gentle encouragement. We left with a promise of a follow up call, which was delivered on time two days later. I then placed an order several days later, without ever feeling obliged.

We have been in need of a mattress for a while, we went into Dreams store for the first time - just to see what's available, getting some advice on materials and type of mattress available. However, after 30min we left happily with a purchase 2x our budget, if the staff hadn't been so helpful, friendly and knowledgeable, we would have walked straight out as there was nothing available with our original budget. What really also caught our eye was the 40 day trial....you literally cannot go wrong with that, we are really please we did not purchase anything online and we are very excited to receive our new mattress in a couple of weeks time.

Great service By your Manager at Botley road Dreams .. Haroon was excellent ... Great service and good coffee too

Like the store, always buy beds from this store Staff very friendly. Delivered order in time given

Haroon was brilliant... Great service

Haroon was Amazing he really helped us in choosing the right beds for our tenants... Great service .. Nice tea .. I'm definitely coming back to see Haroon and buy more beds for my other properties ...

I was assisted straight away. The mattress I was shown first, was exactly what I had described and what I wanted. As my budget was limited, the store assistant also showed me another option but explained that the initial one was of higher quality. I was also pleased to have purchased the mattress on sale.

Very highly satisfied with the service very helpful he knew about product I was buying .