Dreams

Assistance was readily available and knowledgeable but we were not harrassed and felt able to browse at our leisure. Guidance was there if needed

My first visit to this store. Straight away I was greeted by St Clair who found out what I was looking for and guided me through my options. There was never any hard sell. He was very friendly with a great sense of humour plus his product knowledge is excellent. When I came to buy a mattress after closing the bed frame St Clair understood what I was looking for and advised me on a less expensive option. Thank you very much 👍🏻

Friendly staff that offered great customer service, tried the bed, offered matching pillow, offered a drink and walked away with my boxed mattress and pillows within 30minutes! Very happy!

I was served by a lovely gentlemen named Jeff, He was on his own just for the sake of allowing a fellow worker be able to have their holiday. Despite this his spirit and passion was high even with the store being busy when I entered. While the wait was long (due to the customer(s) not him) he offered me drinks and said if i wanted to go do something while I waited I could. This is the kind of care you don't see enough of in retail and its the best experience i've had ever shopping from start to finish. His knowledge of the store, mattress and everything Dream was top notch, never once making me feel lost during the whole process. This is all the same during the payment since this was my first time doing fiance. I could go on for much longer but the word limit wouldn't allow me. Overall Jeff is a shining example of Retail and quite frankly a shining example of a kind man. I want to come back and buy more for this store in future and that is because of Jeff. Kind Regards, Luke Carr

Great Customer Service from Assistant - Michalina

The manager Haroon was great ....the way he answered my questions I was so impressed ... Couldn't stop myself to buy it on the spot ...juts came to have a look around ...great service

Product met are requirements at a reasonable price and sales assistant was well informed and helpful.

High professional support from the store manager Jeff. We will come back for purchasing our new three matrasses in the next days,

The Store manager of the botley branch was absolutely incredible with us. We went in to the store not really knowing what we were looking for and he took the most amount of time to sit with us and discuss what we wanted finding the best price for us. He was extremely kind, helpful and knowledgeable and went out of his way to care for our needs.

Jeff was very knowledgeable about the products. We didn’t feel rushed into making a decision. Coffee was offered whilst we browsed around. Would definitely recommend the Oxford store to friends and family x