Pandora Jewelry

I would have rated my experience higher if the ease of services were more fluid. From what I saw most people eased through the item selection and were waiting to pay for their item/s. Possibly if more staff were present more customers would be able to finish their transactions allowing a faster flow through the establishment.

there was a long wait for assistance. What I needed wasn't in stock. But the assistant did call another store for me

Just not

My visit was over the weekend when the mall was very crowd and it seem that everyone was there to visit the Pandora store.

I wanted to order something and have the item shipped to my mom in another state. I could not order online because the item I wanted was not available. I was informed that the billing address had to match the shipping address if the item was purchased in the store, which makes no sense when shopping for a gift. Now I have to ship the item myself, which is frustrating...

Sometimes I am not able to exchange an item at this location because I bought it at another location. I bought a gold ring that I later found had a missing diamond; I took it back to be replaced and was told I would be called when a replacement came in, but I was never called about the ring coming in. I have a gold bracelet that needed to be cleaned so I took it in, but after the cleaning it did not look the same. I believe that the gold bracelet is not good quality causing the color to become darker.

I found out I purchased a safety chain & really didn't need it, per the manager

I was overall satisfied with the sales associates customer service however the pieces I wanted to purchase was extremely hard for to her not just 1 piece but each piece she displayed wouldn't open for her or me!!!! What a bomber!!

The customer assistance is always great! The girls are always super friendly. Though sometimes I don’t stop in because of how crowded it gets. Its definitely not a bad thing to have customer but the spacing is minimal.

Because after coming home and checking my receipt i found out I was charged for something I did not buy. So I had to return to the store. And it was so busy i had forgot some items i needed to buy, like a new bracelet.