Pandora Jewelry

Not much on sale

Manager is not friendly. Looks at you like you are taking so long to make a purchase. Thankfully the associate, Sarah Z. who assisted me was friendly and accommodating, otherwise I will never return to the WEM store again.

I was highly satisfied

Nice staff and joyful atmosphere

First of all I would like to acknowledge Neelam K who did a fantastic job in helping me. We waited in line outside for 15 minutes then we finally got in expecting that someone will be helping us but we have already seen all the display items in the store but no one approached us finally Neelam K came out and asked us if there's any particular item we are looking for, unfortunately, my sister didn't find what she wanted but I end up buying something.

Long wait to get into the store and missing product that was supposed to be in inventory

They didn’t have all the charms in stock that I was looking for and did not offer to check another store. If they don’t have them in stock, why not offer to check if another store in the city has them. Would be better customer service.

I was highly satisfied with Amelie of West Edmonton Mall as even through the volume of the store, she had maintained her friendly composure and she was able to take time to be attentive to my needs. I had purchased the product as I was impressed with her services. However, I was highly dissatisfied with the service of her coworker, Molly. I do understand I approached her at a time that she may have been assisting other customers that made her unavailable to me. However, it is unacceptable when I was asking for her assistance that she would refuse to acknowledge another customer that could have potentially resulted in the loss of sales. The situation could have been handled that she could have told me that she would get back to me as she was assisting other customers and I would have been more than patient to wait. I would reward Amelie for her focus and service but discredit Molly for her blatent rudeness in refusing a customer.

Items wanted unavailable

My selected product is currently not available in the size I wanted