Pandora Jewelry

Brought in a ring for exchange missing multiple little gems. Sales associate Linda K very rude and spoke down to my daughter about wear and tear on the ring and said to her twice you bought this in Illinois you could have gone there. We live closer to this one so that is why we came here it is not her place to tell us when or where’re we make a exchange. She was very condescending and said well obviously you wear it to much and it is oval shaped see. So my sighted has a ring but it is not to be worn and sit in a box??? I wish I would have said that to her but did not.My daughter has only had the ring a short time.The replacement ring hand more of an oval shape we saw after we left.

-Tamika was not fully trained on the products. - Manager Cathy Gunhuse was very unprofessional.

I was outside being helped.I ask for a ring the lady comes back with it DROPS it on the concerte picks it up like nothing and gives it to my sales person. She then PROCEEDS to sell it to me and only asks if the size is okay. i asked to see the ring during the purchase but didn't get to inspect the ring until after i bought it. I open the box right away to see and i see a dent in the ring from when she dropped it! two other employees seen her drop it and didn't do or say anything about it!! not only did she drop it on the concrete floor that everyone has walked on she tells me to try it on without sanitizing it I go back from where i was and they only have one more of the ring and it looks old and dingy. sales person even said it herself the other one was shinier even tho it had a dent from the other sales associate dropping it. she tried to buff the dent out and the sales person who dropped it got an attitude and said "let me see" like i was lying, she then looks and sees what she did to the ring and said "oh" dent doesn't come out and the other dingy ring with scratches are my options. i will be returning my purchase. HIGHLY disappointed and will never return to this store again.

My first pandora visit and I usually buy high end jewelry. I was so dissatisfied with the visit I drove 35 miles to another pandora store to redo my experience. I understand limited customers but had I been able to move about the store I would have bought more. I did not get the bracket I wanted for my needs and ended up exchanging it at the other pandora. I guess it is best to just go high end jewelry from now on. Terrible 1st Experience

I was told by the store associates to soak my bracelet overnight in dish liquid to restore shine and now my bracelet is dingy brown and looks horrible! I am mortified. This bracelet means a lot to me and now it looks like cheap fake trash!

The associate that helped me seemed rushed and if she did not want to help me. I commented on the awful looking outlet boxes that I have never recieved in the past and she stated in shoppong outket prices and the boxes I requested were more expensive. She did not package my sharms individually but handed me a stack of outlet boxes and 1 piece of tissue paper per box. I asked for pandora bags and she stated they are not used as gifting. I just can not believe I spend over 100 daollars and am treated as I purchase the items from a gumball machine. My free ornament box is bent and nasty dirty she said they are all like that after I asked for another one. I have never been so disrespected at this store before. And usually my spending is up over 400 dollars which is easy when shopping for myself and 3 daughters bracelets

I was very excited to check out the retired pieces, at first when I walked in I was not greeted but that didn’t bother me because everyone was busy. After walking around the store a couple times I was approached by Judith, she just stood there and I turned around and I greeted her saying “hi how are you doing” all she said was good, and did not ask me how I’m doing, or what I came looking for. At that moment I felt so unwelcomed, I then stuttered and said I’m looking for charms. She showed me the first tray, not once did she ask who I’m shopping for, what occasion, what things I like, in the sale I was doing most of the talking. I then asked to look at rings I mentioned that I would like to see from 4.5 to 7 and she only showed me size 5. Walking in I was planning on making a big purchase, I only ended up getting one charm, did not ask if I had a PPC even though I did. Maybe she was new maybe she had a bad day but I did not deserve that treatment, I’m young but my service should be as good as anyone else’s I know this because I actually work for a PANDORA store in Chicago. I’m so disappointed in my visit I’m genuinely sad that I was not able to look at all of the pieces.

Previously I purchased four rings, one for me and one for each of my daughters. One of the rings broke in half. When I showed it to the saleswoman, she said it was not covered for repair or replacement, but that I could purchase another like it. This was very disappointing to say the least. I did purchase a different style for my daughter while we were at the store. Of course, we no longer have the Always and Forever matching rings.

The sales associate Linda was extremely rude, unprofessional and inconsiderate. She talked down to me and my husband as if we were illiterate and an inconvenience.

sales associate did not provide a lot of product choices to us, particularly when we told her that it is the first shopping experience for us to create a gift birthday for my daughter. The sale associate did not talk with us in order to better understand what we are looking for.