Pandora Jewelry

The sales associate was extremely lazy abs mean. When we went inside the store none of them even came to ask us if we needed help. Once we called her she came, but she had an attitude. She was extremely mean and refused to answer my questions like “can you show me some rose gold charms?” She would answer “they’re spread out throughout the whole store without showing me any in particular. Afterwards when u chose the ones I would buy she was agresiva in the way in which she packed my items, she smashed the bags to the table and also didn’t properly packed my charms.

Super unorganized , second time visiting and they open late , hour differ from online , took 3 people to help me and they where about to give me incorrect merchandise

A free charm bracelet was sdvrrtised with a purchsse of $125 or more. I informed the associate of my intent to buy three charms and get the bracelet. After the transaction was complete for about $140 she said there were no more bracelets.

I went to exchange a ring at my closest Pandora store, The Shops at La Cantera location, and the associates working both times I went to try and exchange it were extremely rude and unaccommodating. They were not interested in helping me, even though the store was completely empty. Both times the two associates working were standing or sitting around talking. The final time when the ring was finally exchanged the associate dropped the ring out from the plastic bag on to the counter, was slamming things around and aggressively tapping on the iPad. Overall both experiences were terrible and I will now boycott that location. Her attitude was uncalled for and not something I would expect coming from a Pandora employee.

When asking for a charm bracelet size, I expressed my excitement to the sales associate, Yulissa R., and she immediately said “let me check, relax” in a rude attitude. After saying this, her coworker expressed that that was a mean remark and the worker continued by saying she was mean. I acted as if it did not bothered me by smiling about it but I did not find it funny. After this, her coworkers and her continued to laugh about it. I am highly disappointed in the service of this Pandora.

When making a purchase the sales associatesdo not explain that you have to return the product to the store where you purchased the item. The associate at this particular store implied that the item that i bought at a store in las Vegas and wanted to return was ugly. And this associate didn't explain until prompted that i could use the gift certifate only at her store . I wanted to buy on line because i had limited time.

El día de la compra pregunté por Heart & Bee Charm, Sweet As Honey Charm, Tiger Eye & Clear CZ, y Heart & Bee Stud Earrings, todos de PANDORA Shine™ y la vendedora me dijo que estaban agotados... cómo es posible que estén agotados tres productos de una misma línea? eso deja mucho que desear de una marca. Finalmente compré el brasalete Shine™ Sliding Bracelet y 5 charms; solicité que se me diera un brazalete diferente al de exhibición, pero la vendedora dijo que era lo mismo, porque cuando se vendía uno, ponían otro nuevo; acepté con desagrado su respuesta y me llevé el de exhibición. El mismo día, ya en casa, al sacar el brazalete de la caja para verlo, se quebró uno de los lazos de ajuste; me sentí muy decepcionada de la marca pues era la primera vez que compraba un brazalete para mí, porque realmente me gustaba la elección que había hecho y muchas veces compré para obsequiar y nadie se quejó. Al día siguiente fuí a la tienda y la respuesta de la vendedora fue que "para que se rompiera, debí haberlo doblado"; me molestó mucho su actitud, y a pesar de que me dieron un brazalete nuevo, me parece que un cliente no debe ser tratado de esa manera; es poco probable que vuelva ahí.