Pandora Jewelry

The wait in line was about 45 minutes the merchandise for sale was minimal and scarce.

They were very rude It was like no one wanted to help. I waited in line for 30 min got to the front and people acted like I couldn’t get help. They didn’t wrap my box either. I never have been treated so bad

I know its the holiday shopping season and you are busy . but to wait an hour to find out your out of stock not a happy camper.

I was trying to return my purchase to get my money back but because I didn’t buy the Pandora bracelet at Pandora I wasn’t able to exchange to get my money back so I could’ve purchased what I wanted I had to do an exchange I wanted to do the buy one and get one free but I couldn’t do it because they wouldn’t take my bracelet back

My teenage daughter's went with a certain gift in mind that they were purchasing for a friend. They repeatedly asked the sales associate for that item and she showed them several different pieces and never the one they asked. After a good 20-30 minutes, she finally pulled out the item. I was highly upset that they experienced this even though they told her which item they were interested in.

The customer service

The sales person was so ignorant. I was thinking on open a Pandora credit card since every time i go there they offer me to open it, i tought that was a perfect time to open it and use it! But the sales person never asked me if i want to open it. I was looking for a birthday gift for my mother in law and I didn’t know about the sale till i found out once i was at the store. So i picked something from the clearence and the woman made comments like: - sales person:what else you want? Me: that’s it! -sales person: that’s it??, this is all you want for a birthday gift? Me: yes! Is all i want! She gave me the bag i said thank you even when i was mad about her attitud and she responded: SURE (with attitude) I really love Pandora but with employees like this is really hard to think in coming back.

Very little staff to help the customers.

Consistently out of advertised items. Store appears disorganized.

My sales associate seemed very irritated. As I was trying to talk about an item I wanted for my mother, she kept on talking to another employee. She was talking bad about an employee that currently wasn’t there and I felt really uncomfortable. Again, she seemed irritated to be there and I felt very rushed so I didn’t get to buy more as I planned to, I only got a necklace and 1 charm, I planned to get a ring and more charms as well but I felt very rushed. Also when placing my charm on the jewelry board, she just tossed it as if it was nothing. Very unprofessional.