Pandora Jewelry

THERE IS NO MASK MANDATE IN FLORIDA !!! Idk why they made me wear a mask to go inside the store or they wouldn’t help me

Pembroke lakes mall location cancelled my entire order except for one item. I placed another order for ship-to-home in a panic, then went to another store (shops at pembroke gardens) and found all of my cancelled items in store within minutes of placing my order. Called customer service aand some to a rep and supervisor and they (Pandora) refused to cancel my order. What was supposed to take a few minutes to pickup/purchase items in store took well over an hour!!! The associates in store became frustrated and you saw it in their faces including the manager!! I am very disappointed in the service received and will make sure to spread the word about my horrible experience!!!

I received a very despective treatment from the salesperson. I told her my goals and expectations, and she ignored everything. Not a creative or emphatic person at all. She only put the pieces on a tray without any order and asked me, 'what else do you want' without set the bracelet to present it to me so I could see how the set looked. She is not a consultant; she even rolled her eyes when I ask for the prices of the pieces. I felt constrained to ask for pieces I really like to see on the bracelet because of her attitude. I went to the store to purchase a set for an exceptional occasion for my daughter, and she completely ruined my moment. I am going to return it because I do not want those bad vibes on my daughter. I will never come back to that store.

I'm a loyal customer and this time I was Treat it like I was stealing something ...mad me feel very uncomfortable 😕...

My boyfriend gave me two charms for Valentine’s Day. I went to exchange them & it shows they were purchased in December 15th. The store manager told me that sometimes they make exceptions but not this time. I’ve been a Pandora customer for 10 years, I’ve never experienced that kind of rudeness at any of the stores. I called my boyfriend to see why he took so long to give them to me - he’s works at Larkin hospital & tested positive for COVID around Christmas time so we did not see each other - he sent me flowers & an e-gift card. Then i myself tested positive on January 4 so he figured to give me my present for Valentine’s Day instead of a late Christmas present.

The associates were rude !!!!!!

I ordered online, didn't receive my free gift with purchase. Packaging was terrible and careless. Called customer service, representative was VERY RUDE.

Because the manager charged my card twice for one purchase and refused to refund me my money

I bought one charm and to clasps to balance the bracelet that the associate to me I needed. and less than On day one of the clasps is missing . I guess the sales associate didn't put it on right or it was faulty.so dissatisfied especially after to I needed it to balance the bracelet..

The store was chaotic. Sales representatives failed to pay attention to customers entering the store. The store needs a numbering system or a sign in shert.