Pandora Jewelry

Availability of charms.

Did not have many "sister" charms in stock. We settled for a nice birthday charm instead.

I’m always getting a sales associate who doesn’t really know what they’re doing so it makes the checkout process longer

The lady who finally noticed I was there was busy with another customer apologized because nobody else had ask me if I had been help she was sweet and helpful other employees not so much.

Wait in line outside store was uncomfortable. Greeter was way underdressed. When turn came one associate thought I cut the line but another corrected her.

I was very satisfied with the customer service, however the knowledge of the sales associate helping me could have been better. She was very young and I understand it’s not her fault but each store should provide thorough training so that when asked questions they have answers. I did walk away with a brand new bracelet and signed up for the credit card solely because of the girl helping me being incredibly patient, kind, and eager to help.

It was Halloween and there was alot of children running through the store. There should be a better warranty on the bangles, due to a manufacture issue with my current bangle the charms would not come off the bangle. Had to buy an new bangle and the old bangle that i had less then a year old had to be cut in order to get the charms off. the internal systems of what we buy in the store or online should be better tracked for warranty issues. The store should offer free cleaning of jewelry if we are buying more jewelry.

I was doing what should have been an even exchange. I had received a small discount on the original purchase which I was not told wouldn’t be honored if I exchanged merchandise. The store manager made an exception for me but I don’t think it should have been an issue at all.

It was so fun looking for the charms, I like all of them!

Catherine was super nice and helpful, she informed me about the clips and showed me beautiful charms that I plan on getting on my next trip to pandora.