Pandora Jewelry

The door greeter called out to and directed me to an available sales associate. When I arrived at the counter, I had to start the conversation. She didn’t greet me, had little or no eye contact with me and NO indication that she was in the mood to help.

The manager was rude and unfriendly. Instead of asking do I have a mask, she pointed to her's and said if you don't have a mask we'll refuse you service.

First big shopping outing since COCID-19. At the door I asked for a specific charm, was informed that the store did not have it. When I asked if I could just “shop” some charms, I was shown FOUR. Since my husband had sent me to buy myself a birthday charm, I chose one of the four. Upon trying to check out (my Pandora info on the screen), the clerk refused my credit card because I had no ID with me. Now, I had made MANY purchases in the shopping center throughout the day, not one of which asked me for ID. When I explained that I had not brought my purse along while walking the stores, the clerk asked me if I couldn’t “just go get it”. Well, yes, I could have walked at least 10 minutes to the car then 10 more back to the shop, but the $45 charm just didn’t seem worth the bother. I left the charm there. And by the way, I received an e-mailed receipt for 2 charms a few minutes later. It took me awhile to figure out that the card use was not mine, so apparently the rude clerk was also careless and didn’t close out my transaction before starting another. Bad experience all around. Not going back.

Sale Associate was very rude if you look roll the cameras back she just threw my merchandise in my bag like it was nothing she had an attitude my 13 year old daughter even said I can’t believe she just threw are stuff in the bag like that need better customer service there

The sales associate who helped me was very rude, and began talking to another customer and sales associate instead of assisting me and completing my transaction. My transaction lasted twice as long as it should have, i was never shown the item before it was packaged to verify it was what I asked for, nor did she verify she was choosing the correct person and account after asking me for my phone number.

The store is never in stock of merchandise. Always always has to be ordered and called when arrived. Per sales associate due to holidays is why. Not true when it’s crowded you have to wait 30 minutes or longer on,y when your turn your items not in stock

Associate was very nonchalant & was acting frustrated because the store was very crowded & busy. Didn’t seem enthusiastic about helping the customer

I had placed an order through the online store less than 30 days prior to my going into Pandora store. I had called Pandora before I placed the order and was told if I was not satisfied, I could return to the store for a credit or exchange. When I got to the store to return for a gift card for future purchase, I was told I could only exchange the item for something else that day. I explained to the lady that I was told by representative on the phone that I would be able to get a gift card if not satisfied or else I would not have purchased online, but she said I could only exchange my item for another item.

Wait was way too long. Associate couldn’t locate the price and seem frazzled. At the end of the sale there was no thank you , have a great day, she handed me my change and I left.

We are a military family. My husband purchased me a rose gold reflection bracelet with 6 charms. However, the charms consisted of silver charms which I did not personally care for. The sales associate never once asked if I had a receipt. Instead she went to her manager and asked about conducting an exchange without receipt. The manager then walks over and states you will receive a gift card. I asked why? She states because you do not have a receipt as if my items are stolen. My husband is a Master Chief in the Navy whom purchased me a gift as he just returned from deployment. We had our receipt so then the manager proceeded to ensure his card matched the receipt. I understand policies but our transaction could have went smoother if were asked from the beginning about our receipt vs everyone assuming we did not have 1.