Pandora Jewelry

The customer service at this location is horrible my sisters and I walked and no greeting the associates stared at us like they didn't want too help and the lady that waited on us was very unpleasant I won't return to this location ever I love Pandora and spend a lot of money with you all on top of that drove 2.5hrs too shop with my sisters and horrible service the staff shouldn't represent your company my opinion

As a returning customer that’s young and black, dressing flashy it’s weird when I go in the trying on items and a white associate thinks I’m trying to steal. I only normally deal with POC because of this very reason. I tried on the bracelet and wanted to keep it on because it’s hard to put on and of course the white lady took it off and I didn’t even get a dust bag for my $100+ purchase. She was friendly but it’s stuff like that, all this took about 8 minutes I was a serious buyer and want to feel treated like one.

La persona que me atendía fue grosera en su forma de atenderme tuve que decirle si tenía ganas de vender, pensó que no Tenia dinero en mi bolsa luego de la nada dejo de atenderme para contestar una llamada. Solicite ayuda con otra persona.

The sales associate was not welcoming. The prices were listed wrong. The associate wouldn’t let me touch the charm, she only allowed me to see it via glass case

The sales Leader gave me two reasons(excuses) why he couldn't clean my bracelets and necklaces. One was a lie then he told me another reason.

Required to stand outside the store, to make a purchase, one thing. Second thing, being required to wear a mask- to make a purchase. Third, not being greeted when standing in line. “ Thanks for your patience, we’ll be right with you” - would have been nice. Something! Bad experience for my FIRST Pandora purchase.

The sales associate doesn’t seem to like her job. I wanted to see some clips for my bracelet but she doesn’t seem to want to look for the ones that I wanted in the drawer. Also I asked her if these would fit all bracelet model and she said yes. Turns out they do fit. I had to bring them back and repurchase ones that would fit.

Not friendly except the new associate. Bracelet was not cleaned properly. Have to visit another store the next day.

I’ve purchased many merchandise throughout the year for my mom, my sisters, and myself and the sales associate was in what appeared to be in a bad mood. She didn’t want to help neither myself or my sister-in-law (this was her first ever time in Pandora). I just felt very unwanted and it’s not like I didn’t purchase anything she was very rude and I will not be going back to the Galleria Mall Location anymore.

When I first came into the store, I was not even spoken to so i walked around waiting for help and there were only 2 employees working so I decided to go to a different store and come back. I came back and all I needed to do is an online return, i had all of the packaging and even the online invoice and I was told they couldn't do it even though on the packing slip i says to bring to the items into the closest store so I questioned it and the sales lead said she can only give store credit even though the slip said it would be returned on my original form of payment so I questioned it again and she said she'd have to call a manager. She came back 5-10 minutes later ans said she can take care of it. I didn't understand why it was an issue in the first place and overall the customer service of this store was horrific. The sales associates and leads were not friendly and acted like i was a bother for wanting to do a return. I will not be returning to this store to buy anything again.