Pandora Jewelry

Sales lady was rude

Can’t give thorough feedback in less than 3 sentences of what transpired with an supposed manager, Anastasia, when wanting to exchange a bracket that was given as a gift with the receipt which was after 30 days which an exception should have been made for. Ended up buying a new bracelet. This person was rude!!

The wait was way too long. Cleaning could have been done while customers were brought in to a different area within the store.

The wait to get into the store was a little long but I guess covid plays a part in that. Chelsey K was very helpful and knowledgeable of the merchandise. The sales section or discounted merchandise was a little low only about 5 items to pick from it was a little disappointing. Very clean store.

The associate was in training and that is okay. The store didn’t have in stock a couple of the charms that I was looking for and the associate didn’t seem to know much about the merchandise.

Due to COVID 19 had to wait until sales associate was available and there were on 2 helping customers. The 2 other sales people were managers doing inventory.

Bracelet didn’t fit my daughter

The sales lady didn’t seem to friendly like I usually experience when I shop there. There were several people and it was a little hard to move around.

The sales ladies were vastly disorganized. They had three people helping one person, while a number of us just stood. Poor management, I suspect.

The return process took entirely too long. I was disappointed I could not do an even exchange for the full value of the charm I wanted to exchange. I received it as a gift last week and it was purchased during a sale, but was a duplicate charm for me, so I wish I could have exchanged it for a similar charm, but the sale had just ended.