Pandora Jewelry

First everybody act like they was busy it was 2 people helping one person. One of the staff had a attitude and was very rude but I finally got help from this guy and he moved kind of quickly

I came back to exchange an item. I told them I want an exclusive NYC Pandora Charm. They gave me a Disney’s Snow White red apple which is NOT NYC exclusive charm.

I returned a charm that was brought for me because I already had that particular charm. Then I wanted to replace a charm that I had that had broken. The sales person said where ever I purchased the charm the sales person did not put my information in the system so it wasn’t coming up in the system that I purchased it. Then I brought a bracelet. I was going to leave but saw a key to my heart charm so I bought it. I asked the sales girl to make sure she put the receipt in my email she said ok then I said to her oh by the way did you put the bracelet I just purchased in the system? She said she had not she forgot but I can keep my receipt Incase I needed to return or replace the bracelet. Smh she just told me I wasn’t able to replace a broken charm that I had because she didn’t see it in the system and now she turns around and does the same thing.

When I entered the store all the sales associates seemed to be busy, however no one acknowledged me or let me know when I would be helped. I stood around for about 5 min before someone helped me. I was also not happy with the selection of items that were available. I left the store with a safety chain that half fit my bangle. The sales associate tried to be helpful but I got the picture he just wanted to sell me the item & keep it moving.

I did not say I wasn't satisfied. I said, dissatisfied nor satisfied, through no fault of Pandora.

Hi there - I was VERY satisfied with the sales manager, AMY, who helped me with my transaction. Unfortunately, i was very UNSATISFIED by the payment software. I used a giftcard for half the amount and the system froze. Amy quickly tried to resolve however the payment software company told her to void the transaction and that my giftcard would be refunded. They did not mention this would take 24 hours to be refunded. Therefore I had to find a new form of payment for the item. If the store is going to be crowded near the holidays there needs to be a new solution for the payment software. I spent more time on the phone with the payment software than I did on line waiting for someone to help me. IT was ridiculous.

Why does it seem like none of the sales associates know anything about the sale or when they are opening They all just seem to be guessing and worrying about commission rather than the customer.

My employee was very sweet and helpful but it did take forever to get help when I’m used to being assisted rather quickly. Two other employees didn’t bother to greet me and instead went to the back when there were multiple clients on the floor.

I asked for some charms and they dudnt pay attention..they did not applied the 30% of the apple charm which was on sale.

The staff member that helped me was not very welcoming or friendly. She just showed me a group of charms and made no conversation, just asked had I decided yet. Not what I expected. Shouldn’t have bought anything but didn’t know if another location.