Pandora Jewelry

The end cap came off my bracelet and it is not replaceable. This is wasteful and poor service. I expected you to stand behind your products. I will be buying a replacement product from a jeweler, not from Pandora.

Emily was pushy and did not listen to what things I liked no matter how many times I would repeat myself. When I was trying to learn how to close the clasp of the bracelet I was purchasing, Emily grabbed it out of my hand and put it on me herself. My niece tried on a ring and Emily said "your knuckes are not the problem, your fingers are fat"

I purchased a blue leather bracelet with a seashell clasp. I was wearing a black leather Pandora bracelet which I removed to use for sizing the blue bracelet. I did briefly try the blue bracelet on, the sales associate told me they were the same size, but she ln I got gluons & tried it on it felt smaller than o wanted. I measured it against my black bracelet & they weren’t the same size as the associate said. Really disappointed as I wanted to wear this bracelet on our vacation.

I was in your store yesterday the 29th and I drove about an 1 and 15 minutes to get there. I am a visual person not much of a web shopper... and they did not honor the coupon that expired on the 28th. I believe in excellence by walking an extra mile for any customer. And I did not receive that. After spending so much money at your locations I would expect that. Very disappointed ☹️

Prior to going to the store I checked the Pandora website and saw that an on-line promotion was no longer available but it was available in stores. The store I went to was out of stock.iI asked if there was a substitution and was told there wasn’t. I was disappointed that Pandora kept an ad up that might be absolute and didn’t have an alternative or, at the very least, a discount offer to replace the lack of merchandise. It left me with a bad taste and I felt as though I was “baited” to come to the store only to get nothing for it. Bad business practice:(

No getting upon entering the store. Had to ask 2 times to see a charm I was interested in buying.

The lady who was helping me was racist

The team leader was pushy. She was rude. She made it very complicated

Extremely busy and the system for signing up is not well communicated. I spent 15 minutes in the store before I even knew I had to sign up for help. The lady that waited on me was friendly but most of he staff was clearly overwhelmed, exasperated, and somewhat short with customers. Not a great experience at all.

They were out of every charm I came in for. I think over the holiday shopping season you should have more inventory. When I did choose one it rang up $5.00 more than what the tag said.