Dreams - Lincoln

I cannot answer highly satisfied until the products have been delivered safely to my home and we have tried them out.

Most mattresses were on sale apart from the ones we were interested in buying

I was disappointed that you were advertising free delivery but we had to pay £10 for a Saturday delivery, and that we also had to wait until 28/4. I thought disposal of our old bed was also expensive.

The layout of the different attributes of the mattresses was a little confusing. The different colour pillows was ok but not as professional as I expected .By that I mean the products seemed igledy piggledy around the showroom.

We arranged a delivery date of 7 March. Amy had issues with her computer. I then received a phone call on 5 March from Amy asking when I wanted delivery. I was told 7 March was no longer an option despite arranging this only the day before. Not good customer care.

We were greeted on arrival and then left to look around without hassle. When we were ready the assistant provided answers to our questions in a professional and friendly manner

I believe there is always room for improvement however, saying that buying our bed through dreams at Lincoln was the single best experience I have received from a sales person. Elizabeth is a credit to your company and has a rare commodity that a lot of sales people fall short and that is caring for what the customer is after and not for example pushing specific products.

I was satisfied

To be highly satisfied i would expect more than what I was expecting. I would need to feel that the staff member went above and beyond in knowledge and assistance. She was nice, had to refer to colleagues to answer some questions, and did come back and answer, product was reasonably priced, but to me this is all what you should expect and therefor I was satisfied.

The price produced by the computer at checkout was considerably more than the price shown in store.