Dreams - Lincoln

Overall it was great experience- very friendly and helpful advisor. Initially we were told our order would be arriving in 3 weeks but as we progressed through the order it became 7 weeks to wait. It felt a little bit like we were ‘sold’ the earlier to time to get our order in. I don’t like a hard sell approach. Having said that Andy was great and had a very easy approach to sales. If I felt he was a true ‘salesman’ I may have left the order.

Only criticism I have was price of beds and mattress's, they were at least 50% more expensive than I expected....not sure if I have unrealistic expectations or not

Not a problem, the gentleman dealing with us, I would suggest was in training so kept asking for colleagues assistance - all staff around him were very happy to help out though and overall we were happy with the service provided.

There wasn't as many Hypnos mattresses to try out as only one in store.

Because we went over our budget although we were offered alternatives.

I was very satisfied, I got what I needed and got a good discount and free bedding, ok im highly satisfied!!

The main problem was the time we have to wait for delivery as we are returning another mattress and couldn’t get a delivery for the same day despite it being two weeks away

I was extremely happy with the service especially Elizabeth, who was efficient,pleasant and very helpful. I would however have preferred a quicker delivery time between purchase and delivery. The bed was for my sons birthday in September and the delivery is in October. Overall the service was very good.

The delivery date of almost three weeks surprised me as I didn't expect to have to wait that long. As always with sales they always seem to be on the products you don't want making you have to decide whether to compromise on what you hoped to buy for something you didn't intend to.

Took too long to find required mattress and price