Dreams - Lincoln

I had already looked at your website and because this bed will only be used about three times a year, I had already chosen a fairly low cost bed. Therefore I was satisfied with my choice.

I was happy with my service and like that I could try all the beds, but my brother went in the next day and he was given much better service. He was even put on a computer bed, I was not offered this.

There was not enough of the beds in my price range. Assistants were too keen and didn’t leave us to try beds out without interruptions. The assistant was not up to speed with computer forms o place order.

You show a price promise on your website the mattress we orderd was the tempur elite which we found at £200 cheaper when we mentioned this to staff they pointed out your mattress had a cool feel, also next door at bensons their mattress was soft feel but both were the tempur elite I feel this a way of not offering the price promise. Also on your website you advertise interest free credit on mentioning this at point of purchase we were informed that was only for online orders, in store they ask for a 20% deposit however when I pointed out you advertise interest free the member of staff said on some occasions interest free could be offered in store (your policy should be transparent so customers afe not misled)

Never mark the highest!

If the bed frame we were after was in stock I’d have been highly satisfied. We ended up making a separate purchase for a bed frame later that day via the website. Overall experience was great, and Elaine was super lovely to deal with

What we ordered has not yet been delivered so we need to see what we get to answer more accurately.

Nothing to do with the product or the colleague assisting us, she was very good, knowledgeable and helpful. I didn’t pick highly satisfied for all purely because some of the buying process is unnecessarily lengthy and tedious - again, not a reflection on the colleague supporting us through the process

We had excellent treatment and assistance throughout our visit.

PRODUCT COULD OF BEEN DELIVERED QUICKER AND ALSO VERY HIGH PRICES COMPARED TO IE JOHN LEWIS AND SUCH LIKE