Steak 'n Shake

Always fresh and fast

It was fresh

Milkshake was the best!

Nice restaurant--a bit slow on making the shakes(they came after the food). All tasted great.

It was ok

other than the hair I found it was good

This was the first time I had been in this Steak 'n Shake for years, but I saw it was under new management and decided to give it a try. The food was excellent. The service was not good. Despite the fact that the restaurant was not crowded, it took 15 min before the server even came to my table at all. She took my order wrong, but corrected it before putting it in. Food service was quick, and she seemed happier after that. My main complaint was the amount of time to place the order (with multiple other servers walking past table looking at me but not speaking) and then repeatedly having to remind server for refills and receipt. Food was great, but I hate to imagine what service is like at peak time.

Milkshake was thick and service was a bit slow.

Ordered milkshake at counter to go and it took 20 minutes to get the shake. I could see it sitting in the window and asked two separate people to check. But no one hit it by the time it was picked up it was mostly melted and the manager just added more whipped topping over melted topping. The manager apologized but did not remake or offer discount.

Good food but service was slow.