Steak 'n Shake

Great service

Food was good and hot. They put way too much icec on the drinks tho

The food was very hot and fresh and seasoned very well

Way too slow. They shouldn't have a drive thru if you have to wait a half hour

I ordered online for a 12:57 pm pickup. I ordered a guacamole burger, onion rings, iced tea, kids cheeseburger, French fries, and a taco salad. I went to the counter to get my order and the people ahead of me had coupons. Their total wasn't coming out right. Two different staff tried to ring them up before getting a manager. I got tired of waiting, so I went to the drive thru. I didn't get to the window until after 1:30. The cashier didn't know how to do online orders, so he had to get a manager. He then hands me 2 burgers with guacamole and two fries. I complained that there were no toppings on the guacamole burger and the kids cheeseburger shouldn't have guacamole on it and I didn't get my onion rings or taco salad. The taco salad wasn't ready yet. He took the burgers back and they put everything on the kids burger, so many toppings, my son wouldn't eat it, still no toppings for the guacamole burger. So he puts a container in the bag filled with toppings and condiments squirted into the container. They were out of ranch dressing for the taco salad and they didn't put any tortilla strips in it. The ice was melted in the tea by the time I got the messed up food and it was 2:00 by the time I got everything. They never had me pull forward, so there were more than 5 cars waiting behind me. I won't be going back.

Horrible. Found a hair in my food and did not want to eat anymore. Instead of taking it off my ticket, they gave me another meal but I did not want to eat it. Horrible