Dreams - Warrington

Having visited the store to initally identify the type of product we wished to purchase your rep was very helpfull and courtious providing the type of information that we were looking for. Having then shopped around other suppliers for our goods, to no avail. We returned to the store to make our purchase. We are very satisfied with the service provided by your staff snd potentially will return at a later date for future business. We would also advise friends and family to use your store.

We arrived at ten to six as we weren't aware the store closed at 6. This was not a problem for the store manager who helped us out and reassured us to take our time. He was really helpful and pleasant despite us Impinging on his own time!

The lady who dealt with us was very polite and could do enough for us we were more than pleased

My mother visited the store a day or so before my purchase on my behalf (to do the homework) she spoke with the gentleman that served me on my visit, she found him helpful, informative, polite and committed to fulfil my needs in the timeframe I was searching. He provided relevant information so that could be relayed to me via my mother (she is 77) . My mother also contacted him on the phone prior to my visit and received the same service and assistance from me, Hence my decision to visit the store. The service I received on arrival was excellent and helpful, your employee (the same gentleman Neil) understood my needs, read the situation well and was aware that I had a budget and wanted to stay within the budget. I was purchasing 2 beds for a 15 year old and 13 year old. He was polite but had the ability to make the tedious process of purchase (form filling etc) entertaining with humour which was appropriate, I suspect he has the capacity to reflect his response to his client well. The store was tidy, well lit and easy to walk around. Although one of two stores in the area this being the much smaller one I would have no reason to visit the larger store.

Good service and friendly advice. We knew what we were looking for and the gentleman helped us find it straight away. He did not try to sell us something else.

I have been to dreams before, we shopped around for a bed this time but found that Dreams were the best value for money for what we needed.

The staff member who delt with us was called Neil and was very helpful and listened to us when we explained my husbands needs. He went out of his way to make us comfortable and to bring us differences products to try.

I was served by Neil in the Warrington store. I was in a mad rush (10mins max to buy and leave) but Neil didn't mind and was happy to help, plus wasn't phased by the rush. I had seen a divan online in the sale but didnt know the name. Through my description Neil knew exactly which product it was, which helped save time. I have been looking for two single divans for weeks but didn't want to spend more than £400 as they are only for occasional guest - the Dreams products were perfect. I could find them anywhere else at that price point. I'm a bit concerned that the quality might be low but we'll see. I had decided on the mattress and base covering and completed the sale within ten minutes thanks to Neil's excellent customer service.

Assistant very helpful. They gave enough support without being in my face. I didn't feel pressurised.

I liked the no nonsense sales pitch. Not trying to push me into buying more than I could afford. Suiting my needs and budget. Quick no messing . Helpful. I just hope the bed and mattress are as I expected when they arrive Wednesday . I have no negative issues so far.