Dreams - Fulham

Could not have a look at the inside of the ottoman we bought. The colour we chose was not in stock

Good salesman with good knowledge of the product. Very friendly and attentive. Took interest in the sale.

Lack of communication and staff. The service is still good but certainly could be a lot better. Regards, Carlo

Andrew was a good man, very helpful. If I went back to Dreams I would hope to have him serve me again.

Maybe incentives to buy a few things on a deal together or even extra discounts would have made it for me

I'm buying a bed!! Its not that exciting and theyre not cheap either; The Manager was very helpful

I did not expect to pay that much for a mattress would of liked a bit more choice of mattresses to choose from

I originally visited the Dreams store in Fulham and got a quote for a bed as the assistant explained this was the one that fitted best my request- however once i went home and looked online it was not. There were a lot cheaper options available. I also had explained that it was for my 3 year old but wanted a small double so that i can lie next to him.. looking online it was explained that a memory foam mattress is not good for little ones as fumes are released.. felt a little bit conned. If i had not done my research online afterwards would not have ended up with the cheaper version and better one for my little one. Assistant then changed the order over the phone very quickly and was very accommodating but would have expected to have had my options told in store.

There was nothing wrong at with our visit, and in fact James who sold us the bed was great. However it is difficult to say as we haven't slept on it yet. Further, it's the process of buying a bed, not going on a holiday. Therefore we find it difficult to be excited or highly satisfied in this process, but we were certainly as pleased as we could be with this process.

Andrew in the wandsworth bridge store was extremely helpful and knowledgeable