Dreams - Nottingham

Friendly & fast, good knowledge of products

Always annoys me that carriage is not included when it is impossible to collect

The experience was good, but I can't be "highly satisfied" until I see how the bed/mattress wears

Only because you didn't have the tempur cloud 21 on show

To receive an "highly satisfied", the salesman would need to have ourselves as their total priority, but remaining at a distance, so as to not appearing too "pushy". Really hard to achieve.

Limited range of mattresses of medium firmness in the sale

Lack of info available about the product (mattress), signs just showed price

I personally am reluctant to mark anything as top marks. The available delivery is over 2 weeks and I personally thought the delivery charge is on the higher side, but generally a pleasant experience and I would return to Dreams and would recommend Dreams to friends and family

The assistant first greeted us and explained the rating system I.e firm to soft and where specific beds were in the store. This was fine, however he said he would leave us to browse, but kept coming back to us on a number of occasions with new info about each bed, this left us a bit confused and overwhelmed, I would have preferred to be left alone to browse as he said he would and if I needed info I would then ask.

Bought what we were looking for but would have preferred more browsing time before being interrupted on several occasions with sales patter.