Dreams - Nottingham

PRICING

Delivery time too long

The assistant that dealt with my order was good and dealt with my order fine, no problems at all. I was there with my wife and two children and at no time did the assistant need to tell my children to not climb on any beds as me or my wife was telling them ourselves. Whilst paying for my bed another assistant told my wife to tell our children to take their feet off a bed they had temporary sat on (a handful of seconds before he pounced). We totally agree that the beds should not be climbed on like a playground, hence we were controlling our children, but at the time my children were sat still on this particular bed, looking around the store there were 5-6 couples, adults, all lying on beds with their shoes on!!! Nothing was said to any of these people, Infact they had assistants attending to them, encouraging them to ‘try the beds out’. It was uncalled for and not necessary at all. Left a sour taste of our visit.

The time to deliver the products was more than a week.. 3 to 4 working days is a reasonable time to deliver. 2 days would be best.

I’m not easily pleased with anything.

A large selection online but when in store there’s very few mattresses to try. The idea of visiting a bed shop is to try the matteress, otherwise could just order online and that’s not what we wanted.

Our mattress came with 2 free Tempur pillows. My partner was told that he could upgrade his pillow to the cooling one and pay the difference when we was looking at our options. When we got to paying for the mattress this then wasn’t possible. I feel like we was falsely told this information just to get us to the check out quicker.

We liked the thermapur 1000, which was suggested by the sleep match. However we went for the thermapur 800 due to the cost difference of £120. If there could have been some help with the price we would have liked the 1000.

The store was quite cold. There were really only 3 mattresses that were in our requirement. I will have to wait for delivery in 3 weeks. The assistant was courteous and made us a drink , however the other assistants seemed to just stand around talking. I have shopped here before and bought a very expensive bed and this time have bought a very expensive mattress, hope it is worth it.

More than 2 weeks to delivery of the product I selected. I had an appointment however the shop was empty when I walked in and I wandered around for 5 minutes or so before the store assistant appeared