Dreams - Nottingham

Store very quiet during evening visit so assistance readily available

I dealt with a lady called Alex who was helpful and knowledgeable and made the process easy

Felix who served us was extremely knowledgeable about the products as we got a little confused about the bases and matresses and the pricing of the products

Quickly able to find what we wanted and quickly dealt with

This was our third visit to confirm what we were after and if happy place our order, however the attentivnes and service from John was the same on all our visits while we were trying to satisfy our needs. He was patient helpfull and knowledgable on all the products we consulted him on as well as giving us time to ourselves to make our judgements but always available for any questions. We found a variety of quality products throughout the store which takes time for us to establish what suited us best however at no time on any of the visits were we pressured to buy alowing the quality of the poduct and the knowlrdge and service of the sales people to do tthe "talking"

I was immediately met with a store assistant who was very knowledgeable and helpful. He discussed my needs and we very quickly agreed on a suitable mattress. He was very friendly and offered lots of positive feedback about the bed. I was also offered a chocolate whilst waiting!

Very good customer service

very good customer service /? felia or Telia was an extremely good employee, knowledgeable, friendly, trustworthy, family friendly, provision of refreshments was a nice touch. Good team feel to the store, all staff seemed engaged and smiling, well done

The sales assistant gave us time to browse before coming over to offer help, he then had a talk with us and explained about the range of beds we were looking at. He then made us a coffee and let us have as much time as we needed without hovering. When we were ready he came back over and explained about customer service etc and we were really happy with our choice and happy to order with him.

The staff were extremely friendly and made me feel very welcome upon entering the store. I was offered a drink even though I was only browsing. At no point did I feel pressured to purchase, and I was given space to explore different beds in my own time. Once I had found the bed of my choice, Alex gave me all of the information I needed. I had the majority of my questions answered and if Alex was unsure of the answer she fetched Felix who was a technical expert and could help me further. Even when finalising the paperwork, John came over to offer chocolate, sweets and a cold can of coke served with a side plate of humor. I have received an A star service today.