Dreams - Nottingham

Good service and good prices

Aimee was excellent, to be honest we only intended looking for a new bed and only spending around £1500 so when having the assistance of Aimee decided to go all out on a purchase for a Tempur bed. Probably have to stay in for a few months watching TV in bed ha ha to pay for it. We were very impressed with the knowledge of your assistant, the pleasant no pressure selling and the hospitality being given a drink. We tried lots of mattresses and Aimee remembered the ones we both liked. The offer of trying pillows is a great idea too. Purchased those also. Please pass on our thanks. Just waiting for delivery now and hopefully we have chosen a great bed. Regards

As soon as we entered the store we were made to feel very welcome by the staff. John immediately offered us advice and some refreshments. Our two young children were with us (5 and 2 yr old). The kids were shown a table with some colouring equipment and offered some chocolate (John checked with us first if that was ok). This was so helpful as we needed some time and space to check out the mattresses. The staff gave lots of advice but were in no way pushy or overbearing. Throughout our (almost 2 hr) visit to the staff were all very good-humoured, helpful and kind towards our children. We were mainly served by John but were also assisted by Felix who was also very polite, friendly and helpful. We could not have wished for a more positive experience. We purchased a mattress and were given discount close to what we would have received with an online offer. I would have no hesitation in recommending Dreams to my friends and family and will be telling them about my experience. Well done to all your staff.

Had the product in store that I wanted

We were intending to purchase a mattress at John Lewis and only called into Dreams as the store was on our route. However, we were so impressed with the ease of finding a mattress we liked, the encouragement we received from John to really try out the mattresses and his knowledge and advice to aid our selection. John was never pushy, left us alone to discuss but was always available to clarify points or answer questions. The price was very good value and the special offer of mattress cover plus 1 tempura pillow free encouraged us to complete our order straight away.

I was satisfied with Dave who looked after us-offering us a hot drink and very attentive. .The only thing that could be improved was any additions to the cost of the bed should be said straight away e.g. the cost of the bed is as you see but if you want a, b or c it will raise the price to £***.

The staff were very pleasant and help full. They new what we were looking for and did not push us into a sale we did not want.

The sales person was listening to what we wanted in a bed and, not pushing his ideas.

John was most helpful and explained the differences between the Tempur Mattresses we were looking at and efficiently processed our order.

We were approached by a very nice young assistant who wasn't over pushy and left us to sample the product, asked us if we wanted tea or coffee etc. had good knowledge of product. Approached by another assistant after 10 minutes who had excellent knowledge and double checked his order with his colleague so as to be sure he'd ordered the right product. The thing I liked best was he put both assistant's names on the order showing excellent team work. I was very impressed.