Dreams - Nottingham

We was looked afternoon by a young gentleman called Dave he was very professional and not pushy at all he's a credit to your company many thanks for helping us Dave!

I popped into the store with my mum as I am in desperate need of a new bed and had looked online the night before and had my heart set on the bed purchased. My only issue was it was a lot of money we were welcomed within seconds of entering and gave great advice also advised me on the finance that you offer ... she ended up talking me round and I've ended up with the bed I had my heart set on in the first place .. Jodie is a credit to the store and great at producing sales

the advice we were given was excellent on mattresses for my arthritic spine and husbands neck he was not pushy very polite and took time to answer any questions we had we would highly reccommend dreams to friends and family thank youMr Mrs banner

GOOD STAFF

Very friendly environment and high quality of goods.

Dave in the lady bay store in Nottingham was lovely, efficient, and helpful. He was a great member of your team. The other staff members deemed friendly and I was made aware help was there as and when I wanted it.

The Assistant (Alex) was really helpful, not at all pushy and there was no pressure even when we changed our minds entirely from the bed we had planned when we went in and therefore need a lot more detail on the other beds. She even made us a cup of tea while we were 'bed trying'.

From the moment of walking into the store we were greeted by a friendly member of staff named Alexandra. She very efficiently explained all the different types of mattresses to us which was most helpful as it is a while since our last mattress purchase. She then helped us find the perfect mattress. She was not at all pushy and felt we could take our time choosing our mattress. Her expertise was very much appreciated. We were very much impressed by the service we received. We were even very kindly offered a drink too.

Felix took time to point out all the aspects of the mattresses asked us what we wanted and price range, he duly pointed us in the right direction and left us alone. He then came back to us and told us to compare two others and again left us to peruse them. Once we had made our minds up he came back to us and explained all the features of our choice, not once was he pushy and had all the time we needed. On purchasing everything was explained carefully to us.

We have been looking for a new mattress and visited few other competitors shops at first but were not satisfied with the other retailers advice and customer service. Then we have realised there is Dreams - maybe not as conveniently located for us vut we decided to visit as a last resort. The visit was great! The shop is open until late which is good for people working full time. We have been served by Jodie - very friendly lady who has professionally explained differences in mattresses (which other retailers seems to be lacking on) and based on a short assessment she was able to suggest some choices. She was very patient when we have been trying the mattresses with different pillows etc. During the viist we have been offered hot drinks which was a nice surprise to be asked about it. To summarise - great shop, lovely staff team and will definitely be recommending to others. The great think Dreams is doing is to invest in training as the team seemed to have a great knowledge of the products they were selling.