Dreams - Nottingham

Felix was really helpful, knowledgeable, professional and friendly. He took time to explain the differences between different types of mattresses. Can't wait for it to arrive.

THE ASSISTANT WAS EXTREMELY HELPFUL BUT NOT PUSHY AND WHEN DETAILS HAD BEEN EXPLAINED TO US SHE GAVE US TIME TO LOOK WITHOUT FEELING UNDER PRESSURE.WHEN WE HAD DECIDED UPON OUR PURCHASE WE WERE OFFERED OTHER OPTIONS AND WHEN WE DECLINED SHE WAS NOT UPSET OR DIFFICULT. IT WAS A PLEASURE TO BE SERVED BY HER, I FORGOT TO MENTION THAT ON ARRIVAL WE WERE OFFERED A DRINK WHILST WE HAD A LOOK ROUND. TOP CLASS EXPERIENCE.

Courteous and helpful...Alex was a very good sales person..the cups of tea helped!

Excellent service from Felix and Alex made for a very good shopping experience. They were both knowledgeable and efficient. Their friendly, professional manner means that I would recommend this Dreams store without hesitation.

We were told where the sofa beds were and a few minutes later someone came up to ask if we needed assistance we didn't so were offered a drink and left to it. Later we had a problem with a mechanism and John again came up to demonstrate and then left us alone. He had to do this twice! So I think he got the balance just right between helping just the right amount and leaving us alone to chat and look.

the lady assistant was helpful and very pleasant

Aimee the assistant that dealt with our order was very nice. I Have health problems and a bed is very important to me. Rather than pointing us in the direction of the most expensive (although ours was) she left us with the best ones for me and came back yo us after we had had a good try on them. Good product knowledge Really lovely person

Friendly, informative, non-pushy staff. Well laid out store.

It is worth noting that we did not go out with the intention of bed shopping but popped in to see what offers were in the sale. From the time we walked in David was extremely helpful and said hello. He answered our quiery about the prices and explained the tickets so we knew as we were looking around the exacr pricing. He offered us a drink and then when I enquired about a bed frame that was being discontinued he even went ti thr trouble of ringing a manager to enquire fro me. We eventually decided on a frame we liked and he even swapped the mattress to the bed we had picked so we could try it on the frame we picked. He then carefully explained the delivery process to us. Throughout all this most importantly he spoke to our children and encouraged them to play in the store without making it feel rude about playing. As any parent will know this is extremely important because if the children are happy the parents are free to brouse and shop.

Rean Felix was informative, helpful and easy to deal with.