Dreams - Nottingham

VERY ATENTIVE,WENT OUT THERE WAY TO HELP ,WAS SECOND TIME TO VIEW BED AND THEY REMEMBERED US, WAS LEFT ALONE TO DISCUSS OUR OPTIONS

was greeted by the very pleasant and polite gentleman felix who was extremley helpful who had excellent product knowledge of what we purchased would buy from dreams again.

I when to purchase a mattress and came out with an order placed

We were dealt with efficiently and respectfully by Jodie. This is our second visit in the last 6 months and we returned because of the excellent service and product knowledge we experienced the first time. Both John and Jodie were extremely attentive a demonstrated the fold up bed we were enquiring about for our small spare room.

John spoke to us as soon as we stepped into the store and asked if we needed help in finding a mattress for ourselves, we were looking at a different mattress to start with but John showed us others that may suit us, he asked us to try and gave us a pillow to help try the mattresses, his knowledge was excellent. John offered us a drink which we declined, although the offer was appreciated. Our order went through quickly and John explained everything. We also bought some pillows with the help of John.

Dave was extremely knowledgeable and helpful. What my wife and I liked the most was that we weren't at ant time pressurised. The receipts, invoice and paperwork were all explained diligently but with no sign of pressure.

Product availability in choice of colours and design of headboards

Upon entering the store i was able to freely roam for a while (which i like), before being asked if I needed assistance - at this point i had had chance to look, but had now decided that i needed help, but before i was able to ask, John approached me offering his assistance (and a drink!!). I told John what i was looking for and he new exactly where to find it, talked me through the bed i wanted to look at, then showed me a similar alternative (which i preferred and was pleased to discover it was cheaper!!). He left me to look over both of the beds for a while, then came back to check on me. I then asked to look at mattresses, he talked me through all the different ones and gave me a pillow to test them all out. Once i had made m decision, John talked through the bed and mattress again to check i was satisfied and then discussed payment and delivery options with me. He made the process very simple and enjoyable. John was very friendly and willing to help, but also allowed me time to think things through alone without feeling pressured.

John the sales assistant was very helpful and not pushy at all.

The staff there were exceptional. They were extremely knowledgeable, polite and helpful. The two main staff were Jodie and John. They took their time to listen to us and what we were after, made useful recommendations and made our visit a relaxed one.