Dreams - Nottingham

Felix was extremely kind and helpful making each step of the process easy, simple and fun.

Felix was very helpful and knowledgeable about everything we needed to know.

Whilst we were going through the paperwork the other staff spent time entertaining my daughter. We knew what we wanted when we entered the store and they made it so easy to just get it sorted. We were offered drinks and made to feel very welcome

Friendly

Very helpful staff -Jodie who I dealt with.I paid a bit more than I thought it would cost but I am pleased with my purchase.

Store was laid out well. Staff were extremely helpful.

Upon walking into the store, we were immediately asked if we were okay by Felix, he then proceeded to help with the choice of bed frame and put a lot of time in helping us choose a mattress - even using a mattress machine to determine the most suitable mattress for us. Felix's knowledge of the matresses and frames was great and really gave us the confidence to buy from Dreams. He was very patient and told us about offers which were available, again helping our decision. When we returned later the same day to purchase the frame and mattress, Felix again made himself available to help us and talked us through the ordering process as well as about finance availability. Overall couldn't fault our experience with Dreams and Felix - very happy customers!

We got good service.

John was very helpful, when we arrived we were asked if we wanted any help, I didn’t at that point and we were left to browse, however John then asked us again before we left if we had any queries or wanted any help. He then was very helpful.

As soon as we arrives in store we were asked if we could be guided to anything specific. we one what we wanted to look at so were guided straight to the bed we were considering purchasing. Good customer service without being over zealous. Left us to discuss and think about it