Dreams - Nottingham

Quality of salesman's knowledge was outstanding

Customer service was brilliant, felix was very helpful and very understanding when we had to amend our order!

I was greeted by an assistant as soon as I entered the store. Telling him the bed I was replacing he told me its special features and immediately took me to a group of beds which were similar. I was offered refreshment whilst in the store, when I had decided on the bed I wanted the assistant invited me to the desk where the order was completed. As I am walking on crutches and unable to carry the paperwork he volunteered to carry them to my caI couldn't have had better assistance.

My wife and I were given every option to help decide on the best way forward with our purchase. We returned to dreams Nine Years after purchasing our King Size bed and found the same level of service as before. Excellent.

All the staff in store were very friendly. John was attentive, patient and helpful with my bed requirements, even though it was close to store closing time when we arrived at the store. John processed my order very efficiently and all staff were very kind to my 7 year old neice. Giving her a lolly for being so well behaved, which I felt was a lovely personal touch. After leaving the store I discovered that the headboard ordered was not in the corresponding colour the the bed base. I phoned the customer service helpline Monday lunchtime and the lady I spoke to over the phone was more than happy to help me change the colour of my chosen headboard. Again very polite efficient customer service.

Very helpful as was keen to make sure we made the right choice

The overall experiance was very good and felix who sorted everything for us was exellant

We were severed quickly by very friendly staff and our purchase will be delivered within good time.

Excellent products, great value and better service. One staff member (Amy) even took care of my 3 year old twins, enabling me to place my order in relative calm!

The salesperson, John, who greeted us on arrival was knowledgeable and very clear in his demonstration of the various possibilities that were available to us. Having given us the necessary information he allowed us the time and space to contemplate our decision without pressure but remained available should we have needed supplementary information.