Dreams - Stoke on Trent

Natalie our assistant in the store was amazing! So helpful, friendly, she recommended our products from the sleep matcher, explained things so nicely and gave us space to test out our beds. She was absolutely fantastic, we actually bought two mattresses !

Dina was warm and welcoming from the outset and explained the measures put in place for our safety regarding PPE/sanitisation etc as we entered the store. We knew what we were looking for so she explained how the point of sale worked so we could quickly look for what we wanted at our leisure and offered assistance should we require it. As my knowledge is some years out of date, every time we had a question Dina was pleasant, helpful and knowledgeable. We found the mattress we liked the best, explained we were going to look around at other stores but would be back and we didn't feel pressurised or leave feeling dismissed as we had chosen not to buy immediately. On our return the sales process was quick and stress free and we were offered drinks as we filled the documentation in.

Dina was warm and welcoming from the outset and explained the measures put in place for our safety regarding PPE/sanitisation etc as we entered the store. We knew what we were looking for so she explained how the point of sale worked so we could quickly look for what we wanted at our leisure and offered assistance should we require it. As my knowledge is some years out of date, every time we had a question Dina was pleasant, helpful and knowledgeable. We found the mattress we liked the best, explained we were going to look around at other stores but would be back and we didn't feel pressurised or leave feeling dismissed as we had chosen not to buy immediately. On our return the sales process was quick and stress free and we were offered drinks as we filled the documentation in.

Dina was warm and welcoming from the outset and explained the measures put in place for our safety regarding PPE/sanitisation etc as we entered the store. We knew what we were looking for so she explained how the point of sale worked so we could quickly look for what we wanted at our leisure and offered assistance should we require it. As my knowledge is some years out of date, every time we had a question Dina was pleasant, helpful and knowledgeable. We found the mattress we liked the best, explained we were going to look around at other stores but would be back and we didn't feel pressurised or leave feeling dismissed as we had chosen not to buy immediately. On our return the sales process was quick and stress free and we were offered drinks as we filled the documentation in.

Dina was warm and welcoming from the outset and explained the measures put in place for our safety regarding PPE/sanitisation etc as we entered the store. We knew what we were looking for so she explained how the point of sale worked so we could quickly look for what we wanted at our leisure and offered assistance should we require it. As my knowledge is some years out of date, every time we had a question Dina was pleasant, helpful and knowledgeable. We found the mattress we liked the best, explained we were going to look around at other stores but would be back and we didn't feel pressurised or leave feeling dismissed as we had chosen not to buy immediately. On our return the sales process was quick and stress free and we were offered drinks as we filled the documentation in.

Apologies for not remembering her name but the assistant was friendly and very welcoming. Not overbearing and really attentive to our needs with good product knowledge.

Apologies for not remembering her name but the assistant was friendly and very welcoming. Not overbearing and really attentive to our needs with good product knowledge.

Apologies for not remembering her name but the assistant was friendly and very welcoming. Not overbearing and really attentive to our needs with good product knowledge.

Apologies for not remembering her name but the assistant was friendly and very welcoming. Not overbearing and really attentive to our needs with good product knowledge.

Staff were polite and very knowable about products took time to explain the differences