Dreams - Stoke on Trent

Great service and knowledge of staff

Great service and knowledge of staff

Great service and knowledge of staff

Great service and knowledge of staff

My wife and I were looking for a new mattress, we were met by Dina at the Hanley branch who asked if we needed help and put us on the bed analyser to see some suggestions. Following this Dina showed us a few beds and let us lye on few different ones, this was not from the analysis machine as it only gave 1 option, this was from Dina asking us our different needs. she was very knowledgeable and in no way pushy from a sales point of view, she simply listened to us and guided us accordingly with certain recommendations. we finally decided on the Tempur mattress and went ahead with the purchase. Dina was very helpful and we did not feel pressured in any way about the purchase, we were made to feel welcome and offered drinks while the sale was made, we also had a good laugh during the process and felt at all times safe during this Covid 19 situation as the store had taken precautions to protect all in the shop. All round great experience and would recommend to friends due to our visit today.

My wife and I were looking for a new mattress, we were met by Dina at the Hanley branch who asked if we needed help and put us on the bed analyser to see some suggestions. Following this Dina showed us a few beds and let us lye on few different ones, this was not from the analysis machine as it only gave 1 option, this was from Dina asking us our different needs. she was very knowledgeable and in no way pushy from a sales point of view, she simply listened to us and guided us accordingly with certain recommendations. we finally decided on the Tempur mattress and went ahead with the purchase. Dina was very helpful and we did not feel pressured in any way about the purchase, we were made to feel welcome and offered drinks while the sale was made, we also had a good laugh during the process and felt at all times safe during this Covid 19 situation as the store had taken precautions to protect all in the shop. All round great experience and would recommend to friends due to our visit today.

My wife and I were looking for a new mattress, we were met by Dina at the Hanley branch who asked if we needed help and put us on the bed analyser to see some suggestions. Following this Dina showed us a few beds and let us lye on few different ones, this was not from the analysis machine as it only gave 1 option, this was from Dina asking us our different needs. she was very knowledgeable and in no way pushy from a sales point of view, she simply listened to us and guided us accordingly with certain recommendations. we finally decided on the Tempur mattress and went ahead with the purchase. Dina was very helpful and we did not feel pressured in any way about the purchase, we were made to feel welcome and offered drinks while the sale was made, we also had a good laugh during the process and felt at all times safe during this Covid 19 situation as the store had taken precautions to protect all in the shop. All round great experience and would recommend to friends due to our visit today.

My wife and I were looking for a new mattress, we were met by Dina at the Hanley branch who asked if we needed help and put us on the bed analyser to see some suggestions. Following this Dina showed us a few beds and let us lye on few different ones, this was not from the analysis machine as it only gave 1 option, this was from Dina asking us our different needs. she was very knowledgeable and in no way pushy from a sales point of view, she simply listened to us and guided us accordingly with certain recommendations. we finally decided on the Tempur mattress and went ahead with the purchase. Dina was very helpful and we did not feel pressured in any way about the purchase, we were made to feel welcome and offered drinks while the sale was made, we also had a good laugh during the process and felt at all times safe during this Covid 19 situation as the store had taken precautions to protect all in the shop. All round great experience and would recommend to friends due to our visit today.

Helpful service, not at all pushy. Products were clearly laid out in the store and easy to find what we needed.

Before we set foot in the store, Dina was fab. We booked the last time slot for the evening and Dina tried to contact me several times during the day to ask if we could visit earlier to allow maximum time to test out mattresses. Very pleased that we did, we were in the store for over an hour and we didn’t feel at all rushed to leave nearing closing time. Dina explained everything fully and we felt like we were making informed decisions