By Karen S. | 1/5/2022
We received assistance as soon as the staff changing the external advertising panels saw that ! was in a wheelchair being pushed by my husband. He quickly assisted us by opening the front doors wide enough for me to enter the store safely. He then enquired as to our needs for a new mattress and the type of it. Once he established this information he quickly showed us what was available in the store in the price range we selected then while we tried it out he quickly offered us a complementary bottle of water each (Harrogate) which we both thanked him for as the air was very dry with our covid masks on. After we tried 2 mattresses and myself and my husband had discussed and decided on which we would like to purchase he then escorted us to the service desks at the rear of the store all the while enthusiastically providing us with all of the necessary information we needed. He was a very good representative of Dreams and the Basford Bank store in particular. We are both highly impressed with the way in which he assisted us the whole way thru the experience.
By Melanie C | 1/4/2022
Extremely welcoming and very professional and explained the different products
By Janice M | 1/4/2022
Very friendly and helpful members of staff Bottles of water supplied whilst completing orders
By G & B | 1/4/2022
Excellent Customer service, Dina was very knowledgable and explained clearly about the products on offer. Although the store was busy we were given time to ask questions and were not pressured into making a decision.
By LD | 1/3/2022
Attentive staff member Dina helped us find exactly what we were looking for, good selection of mattresses too
By HatK | 1/3/2022
We attended the store with our 4 children. We were immediately greeted by Cassie, who was charming. She was attentive and welcoming without being too pushy. She listened to our needs and recommended that we have a sleep assessment. She did this for us while getting her esteemed colleague to complete the process. Jane was excellent and couldn't have been more informative. She listened to our requirements and guided us round the show room, trying and testing a plethora of mattresses, not once rushing us and was constantly engaged with us. As hubby takes his time and things have to be just right, the children became at a loose end, and Cassie without hesitation asked so politely if we were comfortable with her showing the children the show room. This was such a help as it meant that hubby and I could concentrate on the task at hand which was desperately important as a mattress is required ASAP to support hubby's health issues. We returned the following day minus the children.
By Richard G | 1/3/2022
Prompt, friendly and knowledgeable assistance. We felt individuals and not just another punter. Very professional.
By Brian R | 1/3/2022
The sales representative who met us was courteous, polite and patient He also had very sound knowledge of your products.
By Dan W | 1/3/2022
Andrew was a very attentive sales assistant and we had a great experience.
By Anonymous | 1/3/2022
The information Richard gave me was very good .he was very curtius and was a very pleasant person .the information on the products was very good.