Dreams - Stoke on Trent

I have purchased twice previously from Dreams, and it was a no brainier to go back, however I thought the last service and experience I had was good, this was exceptional. Me and my partner Julie visited the store in Early October and So Poke to Andy Nixon from the Stoke branch “ what a top bloke” not only was he very friendly he took time with us to review our situation gather all relevant information and assist us in making another superb purchase from Dreams.He discussed at length the different grades of mattresses, and having a Tempur previously, it was which one would suit our needs best. I preferred medium to firm, my partner Julie firm to very firm. We spent an average of 6 hours in the store over 2 visits, but nothing was too much trouble. Not only did Andy display outstanding knowledge he made us feel at home and so much it was more like a conversation with a friend than a bed purchase. We eventually settled on the Tempur cool touch original luxe and Wells Ottoman king bed. I have sent an email to Melanie Choudryre Andy as if you give the store some recognition and Andy please do. I,ll gladly recommend Dreams and Please use this feedback to show what excellence looks like

Staff were incredibly helpful and friendly

Polite customer service and not too pushy on specific items

Welcomed from the very start and offered a warm drink. Staff member was attentive but not clingy or over the top. Extras offered but not pressurised.

Vicki was very friendly and welcoming. She wasn’t pushy towards us but was very informative and honest about the products. She was very helpful and helped us to choose the right product for us and we were very satisfied with visiting the shop from start to finish.

Very friendly and knowledgable staff member that assisted us !!

Dina at the Stoke branch looked after us from the moment we walked in. Told us all the information then stepped away so we wouldn’t feel under pressure to buy.

This is the second purchase, because the purchase prior to this went so well and the staff again were simply fantastic at their jobs, know their products and really really efficient service. Professional, polite, really helpful and give the best advice.

Richard approached us on entry & explained the additional 20% off offer. He was happy to let us look around alone. We asked about an item that we couldn't find & he explained that they hadn't had one delivered to the showroom but showed us a similar model & an ottoman with the correct pattern. He then talked us through the process of getting fitted for a matress & based on the machines outcome & our choices advised a number of matresses. We went with his 1st advised choice. He then left us alone to talk it through & took our sale, whilst advising everything we could nerd to know. Very pleasant man - a credit to your team.

Excellent customer service. Acknowledged upon arrival but allowed to view at own leisure. Product knowledge was excellent and overall an excellent shopping experience!