Dreams - Stoke on Trent

The gentleman who served us took the time and cared about our needs/wants. He was very patient with us as I liked mattresses my partner didnt. We went to the Stoke on Trent store and were served by a gent (later told he was training to be manager) - he was excellent. We returned a couple of days later to place the order.

Making the appointment to visit was easy. Richard at the Stoke branch we visited was very attentive and had good product knowledge. We felt safe in store.

Excellent quality and very friendly service

The employee was extremely knowledgeable and after going to several different bed stores dreams was the only one that took the time to consider what we actually wanted from our mattress and base rather than just agreeing with what we said was good. The sleep master was great and took into consideration my back problems, and the employee dealing with us did not force or pressured us into anything and gave us plenty of time to think about such a large purchase. We were offered drinks and water for the children and even staff that were not dealing with us directly were polite and engaging with the children. Overall I was extremely pleased, this is the first time as a married couple we have purchased a luxury mattress and bed and we are over the moon with our experience. We just wish it could be delivered sooner!

The assistant Dina was fabulous and so pleasant and understanding of our needs. She even politely kept the other assistant Jane away from us as we had felt harassed by Jane the previous day (even tho we'd said on numerous occasions that we wanted to look on our own first, Jane continually harassed us, so we left feeling very stressed). Dina on the other hand gave us space but was there wen we needed her. We managed to get everything we needed at a decent price. Dina is a credit to the Basford store in Stoke-on-Trent.

Vicky who served us was very knowledgable and not pushy, she was helpful and assisted us well with deciding and explaining the options. she dealt with our needs and gave 10/10 advice and worked with our budget. Explained everything perfectly and generally extremely happy.

Very friendly, very helpful, not judged on my budget, put at ease with the initial uncomfortable feeling of trying the mattresses.

Friendly and knowledgeable assistant

really pleased with how helpful the staff member jake was at stoke on trent store, he couldnt of helped us anymore and even made it fun for our kids

The lady who helped us was super friendly and helpful! She made us feel at ease choosing a mattress.