Dreams - Stoke on Trent

The staff whi attended to us was superb, cannot remember her name

We actually came in the shop to buy bedroom furniture, but on trying the beds out managed to persuade my hubby to have a new mattress, which we have needed for a while. Vicki who helped with our enquiries was very good and allowed us to make our own minds up as she never put us under pressure as some assistants do.

Susan was friendly helpful and gave us enough time and space to make a decision. Just what you want really, no fuss, no drama, no cheesey sales techniques

Everything was as I expected it to be. The shop was well laid out,with plenty of room to move between the beds. As I entered shop I was met by Jane the assistant after explaining what I was looking for she took me to section and made a few sugestions then left me to browse, which is the way I prefere. All in all a pleasant experience.

The number of products on display was very varied and covered a wide price range. The assistant was very knowledgeable and helpful but not pushy. We were not rushed to make a decision.

Efficient knowledgably and understanding service

The assistant was pleasant and very knowledgeable, she advised us on available mattresses. She had sold us two beds several years earlier which we were happy with. We were happy to be advised by her again and decided to buy a very comfortable Cloud Delux 27 mattress, cover and pillows.

The Sales Advisor Andrew, came to our aid immediately and was so very knowledgeable about the product and he understood our requirements. He checked and double checked that our choice was right for us. He processed the order quickly, arranged delivery and explained collection. Andrew told us about the one year guarantee, about additional insurance and about the 30 day price promise. If. Was a Mystery Shopper I would score 100%...... And you should know that this sales associate had recently returned from having treatment at the dentist so was not exactly on top form! If you have an internal reward procedure eg., Sales Associate of the month" then I highly recommend he gets a reward.

The sales assistant was very helpful and extremely friendly she knew a lot about the products on sale and was very knowledgable about the products !

Professionalism of staff member who explained the products very clearly and knew exactly when to leave us to browse by ourselves. She gave the right amount of detailed information and clearly knew her subject which helped us understand exactly which mattress was best for us. We felt very confident in her explanations.