Dreams - Stoke on Trent

Store assistant helpful,and informative without being pushy

Pleasant attentive sales person who took the time to listen to our requirements then advised us .

The staff were both friendly & helpful, & I didn't feel at all pressured into making a purchase. We were given time to browse.

The Sales Assistant (Vicki) was very pleasant, helpful and efficient

The lady who served us, Sue, clearly had great knowledge of all your products and advised us really well. She understood that we did not want to blow the budget and she respected our need to stay within a reasonable limit but gave us lots of great options to consider. She was extremely friendly and personable, as well as offering things to keep our children entertained while we shopped. We were extremely satisfied with her service. Thanks so much Sue!

Excellent customer care from Jane.Helpful and knowledgeable but not intrusive- gave us space and time.Had been to a different bed store the previous week and walked away even though the quality of beds was fine -simply because the assistant was over powering.A shame as removal of our old bed would have been free. Obviously won't know how it feels to sleep on the mattress but feel confident that it's a good choice. Also reassured by the swap policy if it doesn't work out.

The store is very well appointed and we were able to try as many mattresses as we needed before purchasing Dreams own product, not realising it was one of the cheapest! We found it to be tohe most comfortable.

Found the bed we looking for early on the visit to the store ,tried about 10 beds at the price we could afford with assistant help .

My partner rang and enquired about our purchase prior to visiting and spoke to a helpful person who answered all the questions and we were given a contact name, which was helpful when we arrived in-store. The assistant was extremely helpful and went out of her way to make sure we got what we wanted.

Experience fantastic...assistant Jane and manager Jack couldn't do enough for us and let us try everything out. Nothing was too much trouble and a perfect mix of informed but non-pressured selling.