Dreams - Stoke on Trent

The products we wanted to review were available and we were encouraged to test each one and use your test bed facility to make our final decision. The service from your assistant Vicki was first class allowing us time and offering good advice with respect to making our choice. We were offered coffee whilst our order was be processed which was very welcome.

I found the salesman ( Richard ) to be very attentive , knowledgeable and polite in every respect. My needs were assessed and I felt that the advice given was excellent and appropriate .. Overall 10/10

I went into Dreams store to try and purchase a mattress for my bed. I was delighted by the service I was provided. How polite and comfortable made me feel the staff. Me and my family. We were listened to, offered drinks and more important respect. I am attracted about technology and the staff member offered us this virtual bed evaluation of our needs as individuals and as a couple. I felt in another dimension... I love progress... Congratulations, Dreams. I felt like a star client. Thank you very much.

Everything went well offered a drink straight away explained how the test bed worked shown around store by salesperson Richard after being tested on your test bed. Richard explained the beds suggested to us we had a look round at about 8 beds suggested and chose the one we wanted. Everything was fine given date for delivery which was perfect for us.!😁😁👍

Fantastic staff, range of products and making a complex Choice much easier.

Andy was knowledgeable and helpful but not pushy. He managed out expectations and I would recommend Dreams based on the service I received from him.

We were very well looked after in the store using the technology to find the correct bed for us , the assistant who looked after us was very knowledgeable and very helpful in helping us find the bed to suit us, he offered us refreshments (water), always polite overall a very good experience

Andy Mellor was very knowledgable about the products in store, his explanation of the sleep match process was thorough, an overall respectable and friendly guy.

my wife and i had come to the store to look for a new mattress as ours is well over the 10yr bracket now and we are both experencing bad backs and poor sleep, we had our sleep profiles checked by your in store computor and then we were shown our best options by the store collegue based on the computer results.

The lady handling our purchase was efficient, professional and helpful. She made the whole process very easy and made good suggestions and understood our needs well.