Dreams - Stoke on Trent

Returning customer _ very helpful staff and excellent mattresses.

I went to the shop, and also telephone. Both times, very helpful. On the telephone, the phone was answered quickly, and matter dealt with. I was telephoned back as they said and a very satisfactory experience with Dreams. Thank you.

Dina was amazing and looked after us very well. Very kind and knowledgeable.

No hard sell, which is very off putting and makes me walk out of a store and seek purchase elsewhere. Vicki offered my partner and I a hot drink as we viewed the products. Vicki knew exactly how to help us with our choice of both mattress, bed and optional cover for both items. Very polite, professional staff in the store I visited today. Thank you

Great customer service. Polite staff with good product knowledge

Very knowledgeable professional and friendly staff

The sales assistant was very good. She came over to talk to us but she also left us to it to talk which was appreciated as sales assistants who hang around is very off putting. She knew when we needed help but then also when to hang back. Very friendly

We weren't expecting to be able to buy the type of mattress we needed, thinking it would have to be ordered by a specialist, so we had only really gone in to get an idea of the industry's standards for the different firmness of mattresses and what myself and my husband prefer. We came out having bought a non-standard size with different firmness on either side, something I didn't think would have been possible before entering the shop.

Entered the store and was met with pleasant hello's no hard sales tactics. We were even offered coffee and tea whilst browsing and trying out the beds. Vicki who served us is a credit to the dreams team at Etruria, Stoke on Trent and nothing was too much trouble.

The staff were very attentive, advice was given regards the store layout. I especially liked the traffic lights colours used for different types of firmness for the mattress and different colours for the base. This made it a lot easier and a more pleasurable experience regards deciding on a particular bed we were looking for. We had been to visit several bed stores that weekend and by far, Dreams were above the rest regards the variety and knowledge from the staff. I felt that the staff were assertive without being too pushing regards a sale. Vicki made us a drink whilst we made our final decision. Excellent customer service, good quality and value for money. Pleasure to deal with and I have already recommended to a few friends.