Dreams - Stoke on Trent

The member of staff ( Andrew ) who dealt with my purchase was very knowledgeable and confident with my enquiry. It was a pleasure to speak to someone who was very polite and well mannered, a credit to your company. The transaction was quick and easy, I will certainly be shopping at Dreams and recommending your company to my family and friends 👍🏻Thank you.

Because I can't wait for my new bed haha!! Going from double to superking amazing !!

Exceptionally high service and attention. Full description of each of the beds we were interested in making it easier for us to make a choice. At no time were we pressured into buying specific product. We were greatly helped by Jake who described the benefits of each specific mattress but fully allowed us to make the final choice stressing that we choose the most comfortable mattress for our needs. We both suffer from severe back pain and are looking forward to receiving our new mattress. Throughout our visit Jake was patient and very hospitable, we were served coffee and my coat was kept safe in the office whist we tried the beds. He is a credit to your Company, his enthusiasm and friendliness is very refreshing in these days of retail service.

Friendly on both occasions I visited during the 2 separate purchases i made over the Xmas period, very helpful, informative, great advice and most definitely will be recommending to friends and family. Thanks again, Dreams, wolstanton, Stoke Matt

Dina was very polite,helpful,knowledgeable and not at all pushy. We were very impressed with her understanding of our needs and time spent explaining all about the product and also the companies policies on making sure we have made the right decision and the fact that there is a returnable clause should the mattress not be the right one for us. Also when we explained we wanted to compare prices on line her attitude didn't change. In fact she went the extra mile and made us aware of the fact that if we did find the same product cheaper the price would be matched. It just got better and better. We did find a better offer and returned to the store. Dina checked the details and spoke to Jake who agreed straight away to the new price and deal. He then continued with our order with the same professionalism and helpfulness and even got his nan to make a delicious cup of coffee. What more could any customer ask for. Thank you so much.

Vicki at Dreams in Basford, Stoke on Trent was very helpful to us and put us at ease as soon as we arrived. We both enjoyed the bed trial and it was very comfortable. We purchased a Tempur Cloud K Mattress and were very satisfied with the extras which Vicki explained the benefits to. Thanks very much Vicki, will certainly recommend you and the store to friends.

The member of staff who served me was very polite and very helpful and is a credit to your team

We were extremely pleased with your information downloaded on our laptop. We think we were possibly the first customers in your store on Boxing Day morning, and we think our answers to your questionnaire just about sums it all up.

Dinas our sales assistant was extremely thorough in ensuring we had all items we wanted and showed great customer service throughout our visit.

The sales lady was very knowledgeable and I have previously been served by her when I last purchased a bed. A very friendly service