Dreams - Stoke on Trent

The advice we recieved when buying our new bed, most helpful .

Having entered the store we were greeted and allowed to settle then offered a drink of our choice. We were given the freedom to browse but when we had a question it was answered quickly and professionally. It was our intention only to try out a matteress however we felt that the price offered for both mattress and base was superb and placed the order there and then.having worked in electrical retail for over 30 years I feel that I have a good working knowledge of what good customer service looks like and today I received just that. Many thanks to all the staff in particular assistant 114 Vicky

The assistance I received together with the knowledge of Jane made what could have been an ordeal into a pleasant experience. I would have no hesitation in recommending this store.

Jayne spent time with me, demonstrating how the t v bed works, I didn't feel pressured, and was offered a drink while I was browsing,

We were looking for a Tempur mattress and your store had plenty to choose from. The store assistant Sue was very helpful indeed. Sue was able to speak with experience because she has had a Tempur for two years now. Sue was able to help us understand the various types so that we could make an informed decision. We are very pleased with our purchase.

The assistant had the matress we ended up buying, she highly recommended it. We were given a drink & time to look around. We didn't feel pressured & everyone was really friendly.

We were approached by Sue who we had met when visiting the store the day before. On our first visit Sue was friendly and asked whether we wanted any help or were happy to browse which we appreciated because there was no "pushiness" or hard sell. We did want help and had rather a lot of questions and Sue was extremely knowledgable and answered all our questions alongside letting us try the product that we were interested in and ensuring we compared these with others on the market which helped us consolidate our decision. We were never hurried on either visit and we went away with a quote on our first visit. On returning for our second visit the next day we were greeted by Sue who answered more questions and allowed us to try the mattresses again. Because the store was extremely busy Sue handed us over to Jake to process our order. Again, Jake was friendly and dealt with our order efficiently. What a pleasure it has been to deal with professional people who take care to ensure customer satisfaction.

We found staff to be polite and very knowledgeable about types of beds, they helped us decide what we needed, I don't like when staff are constantly breathing down you neck it puts people off buying. They gave you time to talk between yourselves without pressure, which is very nice. Would recommend friends and family to come to your store before buying bed as it's changed such a lot since we last bought a bed, so you know you are buying bed that's suits your needs.

Having met Jane on previous visits to the store, it was a pleasure to have to deal with her again. so friendly and a good knowledge of the product.

Your customer service was excellent