Dreams - Stoke on Trent

Our visit to dreams in Stoke on Trent was an absolute pleasure from start to finish. Jake, Vicki and team couldn't have been more helpful and hospitable. We got exactly what we came in for and then some! After trying out the mattress matching machine (I'm sure it has a better name) we were matched with our mattress and they got us a great deal on it along with two amazing pillows. Mattress arrives tomorrow but our sleep has already improved so much just with the pillows! Can't wait to try it out. Would highly recommend these guys to anyone and we will definitely be returning in the future.

Great staff very helpful

Dina was very knowledgable and took the time to explain all the different options. I did not feel pressured to make a purchase and she got the balance absolutely right between being attentive and allowing us to browse on our own

I was helped by a lady named Jane , she was extremely helpful and attentive

We went to purchase a new mattress. We experienced the bed analysis which was also helpful at helping to narrow down our options. The lady assistant was extremely helpful, explained all the different types of mattresses the analysis test had provided and talked through them all. We didn't feel rushed at all and we eventually chose what we believe is the right mattress for us. We went to Dreams because we have used them several times and have always been very satisfied, in fact the lady assistant served us then last time we went. We are very happy with their service.

Jane the real mvp excellent customer service skills 10/10

amazing shopping experience well mannered staff great range of products sweet prices

Vicki was lovely, helped us select the correct mattress from start to finish.

an excellent service, patient staff and very knowledgeable

We were assisted by Dina She was very welcoming and knowledgable regarding your range She gave us all the information we needed without being pushy We left the store to make a final decision regarding our purchase and purposely went back at the same time the following week hoping to be served by Dina again We were in luck She welcomed us into the store and offered all the help and advice we needed A very pleasant shopping experience We can’t wait until our new bed/ pillows are delivered Very impressed with dreams as a first time customer